Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic
Ben Edwin

Ben Edwin

Stirling

Summary

Persuasive customer specialist with a diverse experience over 10 years into project management ,Sales development, prompt escalation and resolution, driving sales development through revenue generation and resolving customer queries. Drive success by co-ordinating with internal teams to meet clients needs. Determined to contribute to the development of an elite customer service organization.



Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Livspace
09.2022 - 04.2024
  • Representing organization as stakeholder and make formulated decisions to increase customer satisfaction and identify key areas of improvement .
  • Collaborating across internal teams towards common goal of improving customer experience, while influencing our overall growth strategy
  • Leverage data and analytics to make informed decisions, reduce escalations and drive business improvements.
  • Provide feedback to stakeholders on major areas of errors found through analysis report and reduce churn rate.
  • Conduct QBR's with stakeholders to improve client success objectives and metrics to improve retention , directly impacting long-term business revenue.

Senior Admissions Counselor

Upgrad Education Private limited
01.2021 - 07.2022
  • Functioned as primary point of contact with all university-specific functional teams and numerous university program's.
  • Inspect candidate's documentation and assess suitability for course applied for, reason to pursue whilst having multiple checks to determine whether eligibility conditions have been met as per the University norms.
  • Provide supportive and knowledgeable counseling to students to chose the right set of program as per academic goals.
  • Achieved 100% of quarterly sales target in 48 days.


Assistant Sales Manager

Homelane.com
03.2019 - 10.2020
  • Conducted daily effective sales huddles with 12 person team to Implement strategies to increase sales.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables,schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships through referral driven initiatives.

Assistant Franchise Manager

The Chocolate Room India Pvt Ltd
03.2017 - 02.2019
  • Conducted market analysis to identify potential franchise opportunities, cold -calling ,closing sales contributing to strategic growth initiatives.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Achieved project deadlines by coordinating with relevant key stakeholders.
  • Established 17 successful operating franchise outlets in year 2018 and formed new future entrepreneurs

Senior sales consultant

BMW
02.2016 - 03.2017
  • Created sales presentations to highlight product benefits and help customers understand how a car meets their needs.
  • Responsible for generating corporate clientele list and achieving sales targets for corporate purchases.
  • Utilized CRM Software system to track activities and set appointments.
  • Performed 100 marketing calls per day to establish weekly appointments and apply strategies to persuade and close deals within assigned target deadline.

Sales Consultant & Team Leader

Skoda India Limited Mahavir Auto
02.2013 - 01.2016
  • Managed team and individual sales target while providing training for products and services.
  • Negotiated and closed sales to secure profitable deals and contracts and worked on closing customer related issues .
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Increased overall revenue of 40% from cold calling sales through effective salesmanship and great negotiation skills

Education

Bachelor of commerce - Commerce

University of Osmania
Hyderabad
11.2010

High School Diploma -

Board of Intermediate
Hyderabad
03.2006

MBA - Business Administration And Management

University Of Stirling
Stirling, United Kingdom
09.2024

Skills

  • Business Development
  • Problem solving
  • Account management
  • Sales proficiency
  • Persuasive communication
  • Customer Relations
  • Project management

Accomplishments

  • Achieved and maintained #1 ranking for top volume sales @ SKODA India 2014 for 2 years consecutively.
  • Excellence in Customer service award granted by BMW india.

Certification

  • Management Consultant Certification -Growth School April 2023)
  • Marketing strategies , Upgrad education - Feb 2021.

Timeline

Customer Success Manager

Livspace
09.2022 - 04.2024

Senior Admissions Counselor

Upgrad Education Private limited
01.2021 - 07.2022

Assistant Sales Manager

Homelane.com
03.2019 - 10.2020

Assistant Franchise Manager

The Chocolate Room India Pvt Ltd
03.2017 - 02.2019

Senior sales consultant

BMW
02.2016 - 03.2017

Sales Consultant & Team Leader

Skoda India Limited Mahavir Auto
02.2013 - 01.2016

Bachelor of commerce - Commerce

University of Osmania

High School Diploma -

Board of Intermediate

MBA - Business Administration And Management

University Of Stirling

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Ben Edwin