Ben Edwards

• Maintenance of equipment.
• Helping to ensure health and safety in the workplace as a health and safety representative.
• Risk assessments.
• Health and Safety tours.
• Repairing pallets.
• Occasionally helped with supervision.

• Delivering an exceptional level of customer service to each customer by listening to concerns and answering questions.
• Working with in a team to achieve high a standard of completion on jobs and high customer satisfaction.
• Self managing stock to ensure jobs can be completed.
• Communicating with schedulers/team members and my team leader to improve team efficiency/productivity.
• Supporting team members to resolve issues
• Mentoring new team members

Installed domestic electric vehicle (EV) charge points at residential properties in line with industry standards and customer requirements.

Conducted site assessments, electrical testing, and ensured all installations met current IET Wiring Regulations (BS 7671) and OLEV grant scheme requirements.

Delivered excellent customer service by clearly explaining system use, safety procedures, and addressing technical queries on-site.

Carried out fault finding, maintenance, and repair work as required, ensuring ongoing compliance and functionality of EV chargers.

Completed all necessary documentation and certification accurately, including Part P notification and test certificates.

Worked both independently and as part of a wider team to support the company’s mission of accelerating the transition to clean, green energy.

Maintained high levels of safety, professionalism, and efficiency in a customer-facing role

• Key Responsibilities:
  Led day-to-day operations of 20+ multi-site engineering team, ensuring consistent delivery of installations, maintenance, and customer support services.
  
  Managed workforce scheduling and job allocation to maximise field efficiency and meet service-level agreements.
  
  Oversaw local stock control and inventory logistics to ensure engineers had the right materials, tools, and equipment for each job.
  
  Held responsibility for all aspects of team performance, including coaching, conducting formal reviews, and handling disciplinary and attendance issues when necessary.
  
  Managed engineer expenditure and procurement activity, maintaining cost control within assigned regional budgets.
  
  Acted as the primary escalation point for operational challenges in the region, resolving issues quickly while ensuring service continuity.
  
  Maintained strong focus on health, safety, and regulatory compliance, promoting a culture of accountability and continuous improvement.
  
  Collaborated with central planning, HR, and supply chain teams to support business growth and operational resilience.
  
  Delivered ongoing feedback and insights to senior management on regional performance, customer trends, and process improvements.