Ben Edwards

As a Senior Sales Advisor at EE, I played a key role in driving sales performance and delivering outstanding customer service within a dynamic retail environment. My primary responsibilities included leading a team of sales advisors, ensuring they were motivated, well-trained, and consistently meeting individual and team targets. I took ownership of customer inquiries, ensuring a personalized experience that matched their needs, whether that was for mobile, broadband, or additional services.

I worked closely with the management team to strategize and implement sales initiatives that boosted store performance and customer satisfaction. Additionally, I regularly handled stock management, merchandising, and store operations to ensure a smooth, efficient workflow. My commitment to building strong relationships with customers and my in-depth knowledge of EE’s product range contributed significantly to both customer loyalty and revenue growth. Throughout my time in this role, I demonstrated leadership, problem-solving skills, and the ability to adapt quickly in a fast-paced environment, making me a valuable asset to the team and helping the store exceed performance targets.

As a Team Leader at Tesco, I was responsible for overseeing daily store operations, managing a diverse team, and ensuring excellent customer service standards were met consistently. I led by example, providing guidance, training, and support to team members to drive productivity and enhance team performance. My role involved coordinating shifts, managing stock, and implementing visual merchandising standards to optimize the store’s layout and presentation. I also handled customer queries and complaints, ensuring swift resolution and maintaining a positive shopping experience. Through effective communication and problem-solving, I fostered a collaborative team environment, which contributed to meeting store targets and achieving high customer satisfaction scores. Additionally, I took part in stock control and ordering processes to ensure the store remained fully stocked and operations ran smoothly.