Ben Davies

• Achieved high customer satisfaction with a focus on quality service delivery.
• Initiated process improvements to reduce errors in service provision.
• Implemented cost-saving measures, maintaining profitability during challenging market conditions.
• Fostered a positive work environment through transparent communication and fair treatment.
• Conducted regular audits for compliance with company and regulatory standards.
• Ensured adherence to health and safety standards, prioritising employee well-being at all times.
• Facilitated team meetings aimed at sharing best practices and boosting overall performance.
• Established strong relationships with key stakeholders to facilitate business growth.
• Drove sales growth by optimising area operations processes and procedures.

• Maintained strong working relationships with colleagues and senior management.
• Attended management meetings to develop new initiatives for centre.
• Liaised with senior management and provided ongoing reports to share business performance.
• Supervised and trained staff to complete projects and tasks for centre.
• Answered queries and handled complaints to provide outstanding customer service.
• Set and managed budgets, controlling expenditure and keeping efficient use of resources.
• Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
• Conducted evaluations to improve process of centre.

• Heath and Safety audits
• Complaint Resolution
• interviewing new staff members for workshop positions as well as centre management positions
• holding management meetings to cascade information to the area
• conducting investigations
• MOT site audits
• Management training
• holding probation review
• utilizing staff across the area

Responsibility’s but not limited to

• Dayforce regional champion looking after rotas and and employment needs including work contracts, overtime, contact hours, right to work, time sheet errors, challenging other managers on there timesheet errors and uploading documents for HR.
• Doing new starters inductions for centres within the region.
• Holding probation review meetings.
• Reviewed applications and held interviews to determine eligibility and acceptance of applicants.
• Supervised and trained staff to complete projects and tasks for centre.
• Distributed emails to share information and updates.
• Attended management meetings to develop new initiatives for centre.
• Managed finances and administrative requirements to keep centre operating according to targets.
• Improving the centres NPS rating

Achievements

• In my 1st month of taking over a site I had a 100% stock audit pass compared to previous stock audit fails in previous months
• Within the 1st 10 days of taking over a new site centre stock was reduced by £3500 - £4500, including but not limited to tyres, brakes, exhausts.
• Upon take over of Watford site the centre was taken from bottom of area repot to top 4 in 1st month of take over from 87.4% up to 111.3%
• Improved a centres compliance audit from 75% up to 100% in a 4 month time span
• increased google review scores from 4.2 to 5.0 in the space of a 2-3 month period

Responsibility’s but not limited to

• Opening and closing of the centre
• Maintaining stock levels in the centre by completing monthly stock take and orders.
• keeping high centre standards so that centre visits from area managers, auditors and directors are the best they can be
• Interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Trained employees on the proper performance of profit and losses, stock takes and audit processes.
• Developed and maintained relationships with customers and suppliers.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed finances and administrative requirements to keep centre operating according to targets.
• Managed the work and performance of more than 10 employees.

Achievements

• Reduced outstanding training courses to a minimum within 4 months by organisation of allocating individual employees time
• Increased shop turnover by 10%-15% margin over a period of 6 months
• Trained 4 members of staff up to assistant manager level that were capable of running the store on there own

Responsibilities but not limited to

• Shop Management - opening and closing of shop and preparation of customer areas
• All Financial Aspects-monitoring cashiers' tills, correct playouts,
• Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
• Supervised and led 3 store managers and 4 shop floor employees.
• Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
• Resolved customer problems by answering questions, investigating concerns and building positive rapport.

Achievements

• In my 1st year as assistant manager at miller and carter the staff turn over rate was reduced to around 15%
• Archived a record breaking Mother’s Day sales rate of over £16,000 thought planing and marking strategies.
• Reduced bar stock loss by over 10% a month by spending 2 months working with the bar team on stock management a training a bar team leader to take over

Responsibilities but not limited to

• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Scheduled and led weekly meetings to discuss sales, performance and customer service benchmarks.
• Monitored health and safety measures for guaranteed compliance.
• Maintained high levels of stock quality, implementing procedures to decrease stock damage.
• Completed comprehensive shift reports to support seamless handovers.
• Managed staff schedules, ensuring required coverage to meet shift needs within budget.
• Led by example and demonstrated company best practices.
• Ordered stock and procured services to deliver on company goals.
• Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
• Trained and mentored new employees to maximise team performance.