Ben Davey
bridgwater,Somerset
Summary
An experienced professional with a strong background in staff management, inventory control, and quality assurance.
Demonstrating expertise in financial reporting, health and safety compliance, and product knowledge, ensuring operational efficiency and adherence to standards.
Skilled in delivering customer service excellence, conflict resolution, and effective communication while maintaining resilience under pressure.
Adept at stock replenishment and fostering team collaboration to achieve organisational goals. Committed to driving continuous improvement and operational success within dynamic environments.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
Dog groomer
Self Employed
Bridgwater, Somerset
02.2019 - Current
- Educating pet owners on home grooming techniques, and fostering trust in relationships.
- Providing comprehensive dog grooming for increased repeat clientele.
- Maintaining a calm environment during grooming; ensuring less stressful experiences for dogs.
- Demonstrating expertise in breed-specific cuts, leading to satisfied customers.
- Promoting business growth with high-quality pet styling services.
- Managing inventory of grooming supplies, ensuring uninterrupted service provision.
- Ensuring the animal's comfort by maintaining grooming salon cleanliness.
- Handling difficult or anxious dogs with patience and professionalism; promoting a positive environment.
Supervisor
Asda
Bridgwater, Somerset
05.2010 - Current
- Resolving customer complaints promptly, resulting in increased customer satisfaction rates.
- Delegating tasks appropriately achieving a balanced workload among team members.
- Reducing workplace conflicts through effective communication and negotiation skills.
- Coordinating with other supervisors to maintain consistency across shifts.
- Training new hires and mentoring relationships to drive team performance.
- Maintaining a team-oriented atmosphere with open communication and quick conflict resolution.
Bartender
Smith & Jones
Bridgwater, Somerset
11.2007 - 05.2010
- Processing payments accurately reducing discrepancies at the end of shift tallying.
- Developing rapport with regular patrons fostering a loyal customer base.
- Communicating clearly with kitchen staff for seamless coordination of food orders.
- Training new staff members effectively, ensuring top-notch service standards are maintained.
- Adapting quickly to different situations maintaining efficiency even under pressure.
- Recommending drinks to customers, increasing overall sales.
- Readying glasses, garnishes, ice and other bar equipment before opening hours ensuring readiness for service.
- Regular inspections and maintenance checks ensure compliance with all health and safety regulations.
Joinery worker
Premdor
Bridgwater, Somerset
05.1999 - 11.2006
- Using specialist tools for accurate and efficient joinery work.
- Building wooden frameworks for newly constructed buildings.
- Ensuring safety standards by adhering to strict workshop protocols.
- Performing cutting, shaping, and fitting tasks; ensuring a perfect alignment of materials.
- Achieving precise measurements with meticulous attention to detail.
- Installing wooden fixtures to improve property value.
- Applying finishes on wooden surfaces; enhancing product durability.
Education
GCSEs - GCSE
Chilton Trinity Technology Collage
Bridgwater, Somerset 09.1993 - 06.1998
NVQ Level 2 - City & Guilds
Cannington College
Cannington, Somerset 07.2014 - 07.2015
NVQ Level 3 - City & Guilds
Cannington Collage
Bridgwater, Somerset 07.2015 - 07.2017
Skills
- Staff management
- Inventory control
- Quality assurance
- Financial reporting
- Health and safety compliance
- Product knowledge
- Customer service excellence
- Conflict resolution
- Effective communication
- Resilience under pressure
- Stock replenishment
Affiliations
- Gaming, Fishing, Exercise, Reading, Movies & music
References
References available upon request.
Timeline
Dog groomer
Self Employed
02.2019 - Current
NVQ Level 3 - City & Guilds
Cannington Collage
07.2015 - 07.2017
NVQ Level 2 - City & Guilds
Cannington College
07.2014 - 07.2015
Supervisor
Asda
05.2010 - Current
Bartender
Smith & Jones
11.2007 - 05.2010
Joinery worker
Premdor
05.1999 - 11.2006
GCSEs - GCSE
Chilton Trinity Technology Collage
09.1993 - 06.1998
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