Ben Crosby
Nottingham
Summary
Leads large administrative teams to deliver high-quality support for students, academic colleagues, and senior leaders. Coordinates school-wide administration, stakeholder liaison, and service standards to maintain a responsive and professional environment. Builds strong working relationships across University departments to support informed decision-making and consistent delivery.
Overview
27
27
years of professional experience
Work History
School Administration Manager
Nottingham Trent University (NBS)
07.2017 - Current
- Managed admin team of 28-35 colleagues, fostering a collaborative environment to enhance service delivery.
- Key role supporting School's University Executive Team, acting as a conduit to excellent administrative support functions for academic colleagues.
- Oversaw all administrative tasks for Nottingham Business School to ensure smooth operations.
- Ensured student support services met gold standard customer service levels, contributing to positive student experiences.
- Facilitated collaboration with various University departments through extensive networking.
Subject Coordinator
Nottingham Trent University (Social Sciences)
09.2008 - 07.2017
- Direct line management of to up to 7 colleagues.
- DIrect support and cover for School Administration Manager,.
- Supported key functions within Quality Department in School of Social Sciences by coordinating activities.
- Providing strong administrative services to Psychology Department, amongst the largest in the University.
- Numerous project management tasks leading to improved customer experience for academic colleagues and students.
Subject Administrator
Nottingham Trent University (Social Sciences)
06.2006 - 09.2008
- Provided comprehensive administrative support to students and academic colleagues across diverse courses in School of Social Sciences.
- Adapted to high-volume administrative demands, managing multiple courses efficiently within tight timeframes.
Sales Administrator
Protocol Professional
02.2005 - 03.2006
- Provided administrative support to sales managers and colleagues, ensuring smooth operations and timely communication.
Administrative Assistant
The Pension Service
11.2003 - 02.2005
- Delivered administrative support for Pension Credit, ensuring efficient processing of claims and enhancing service delivery.
Various Summer Jobs
VF Europe, Hammond Farm, Alldays Stores Ltd
03.2000 - 08.2002
- Gained customer service skills while working as sales assistant at Alldays Stores during summer breaks from university.
Education
PG Cert Higher Education Administration, Management and Leadership
Nottingham Trent University
Nottingham01-2021
Bachelor of Arts - Geography
The University of Sheffield
Sheffield01-2003
A-Levels -
Redhill School
Nottingham01-2000
GCSEs -
Redhill School
Nottingham01-1998
Skills
- School administration
- Project management
- Quality assurance
- Budget monitoring
- Records management
- Stakeholder coordination
- Educational service delivery
- Student support
- Executive liaison
- Client relationship management
- Team leadership
- Decision making
- Multitasking
- Time-management
- Clear communication
- Effective communication
- Creative thinking
- Effective communication
Hobbies
- Sports, particularly football, playing and watching
- Reading
- Music and gigs
- Socialising with friends
Timeline
School Administration Manager
Nottingham Trent University (NBS)
07.2017 - Current
Subject Coordinator
Nottingham Trent University (Social Sciences)
09.2008 - 07.2017
Subject Administrator
Nottingham Trent University (Social Sciences)
06.2006 - 09.2008
Sales Administrator
Protocol Professional
02.2005 - 03.2006
Administrative Assistant
The Pension Service
11.2003 - 02.2005
Various Summer Jobs
VF Europe, Hammond Farm, Alldays Stores Ltd
03.2000 - 08.2002
PG Cert Higher Education Administration, Management and Leadership
Nottingham Trent University
Bachelor of Arts - Geography
The University of Sheffield
A-Levels -
Redhill School
GCSEs -
Redhill School