Ben Cotterill
Current Student
Cambridge
Summary
Dynamic professional with a proven track record at National Trust, excelling in customer relations, time management and team leadership. Recognized for enhancing client satisfaction through superior service and effective problem-solving. Strong organizational skills, dedication to completing work efficiently, and a commitment to teamwork have consistently driven team productivity and individual development.
Overview
4
4
years of professional experience
Work History
In-house Staff
National Trust
Ickworth
03.2025 - 05.2025
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Optimized customer experience by delivering superior services and effectively solving issues.
Team Leader, Sales Assistant
A.F. Blakemore
Chesterfield, Derbyshire
04.2022 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Sales Assistant, Fuel
W.M Morrisons
10.2021 - 09.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Independent time management, working alone in-store during peak times of the day.
- Ensured all money was accounted for, store was left in tidy condition; and the store was securely locked upon leaving.
Education
Bachelor of Arts - Digital Media Production
Anglia Ruskin University
Cambridge 04.2001 -
B-tech - Media Studies
Chesterfield College
Chesterfield 04.2001 -
Skills
Cleaning and organization
Strong teamwork
Leadership qualities
Customer support
Customer relations skills
Supply replenishment
Timeline
In-house Staff
National Trust
03.2025 - 05.2025
Team Leader, Sales Assistant
A.F. Blakemore
04.2022 - 09.2024
Sales Assistant, Fuel
W.M Morrisons
10.2021 - 09.2024
Bachelor of Arts - Digital Media Production
Anglia Ruskin University
04.2001 -
B-tech - Media Studies
Chesterfield College
04.2001 -
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