Ben Cotterill

As a dedicated worker with over five years of experience in administration and hospitality, I have the ability to work effectively within a variety of different environments due to my history of acquired skills and competencies. As an international business postgraduate my future aims are to continue expanding my skills and knowledge, working in a variety of different fields and ultimately gaining further insight into diverse business environments. As a client service advisor I was adept at using software to effectively engage with clients in a verbal and written capacity. I also worked to effectively analyse, organise, and record large amounts of information within time-specific deadlines and high targets. Throughout this role I have further developed my interpersonal and communication skills, utilising my personable phone manner to liaise with hundreds of people a week to ensure that detailed claim enquiries are completed to a high standard and clients are satisfied with their service before I moved them over to the selected legal teams.

Now working within a Lead Advisor role with a keen focus on productivity and response efficiency, I have honed my ability to manage my time effectively. As it stands, I engage with over 10 Large clients daily, making no errors in processing and responding to enquiries with dedicated attention to client GDPR and overall satisfaction with the service provided.