Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ben Cope

Woking

Summary

Dynamic leader with a proven track record at Aldi Stores Ltd, enhancing team performance and employee retention through expert coaching and strategic training programs. Specializes in leadership development and customized training solutions, significantly improving operational efficiency. Exceptional communicator, adept at fostering professional growth and driving organizational success.

Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.

Overview

20
20
years of professional experience

Work History

Regional Training and Development Manager

Aldi Stores Ltd
01.2024 - Current
  • Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
  • Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
  • Evaluated program effectiveness using key performance indicators, driving continuous improvement efforts in curriculum design and delivery methods.
  • Directed training programs and development paths for managers and supervisors.
  • Enhanced employee retention by implementing comprehensive training and development programs.
  • Facilitated change management processes during organizational transitions, providing support through targeted training interventions for affected employees.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.

Store Manager

Aldi Stores Ltd
01.2020 - 01.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

Lead Night Manager

Tesco Extra
01.2005 - 01.2020
  • Created nightly shift task lists to assign duties to each employee.
  • Trained and mentored new and existing staff to achieve best practices.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Managed 60 employees in delivering smooth, productive night shift operations.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Implemented efficient shift scheduling to ensure optimal staff coverage throughout night, improving operational efficiency.

Education

No Degree - Physical Education, Mathematics, Biology

Alton Sixth Form College
Alton, United Kingdom
06-1996

Skills

  • Training delivery
  • Coaching and mentoring
  • Team development strategies
  • Customized training
  • Training solutions development
  • Exceptional communicator
  • Employee training
  • Leadership development

Timeline

Regional Training and Development Manager

Aldi Stores Ltd
01.2024 - Current

Store Manager

Aldi Stores Ltd
01.2020 - 01.2024

Lead Night Manager

Tesco Extra
01.2005 - 01.2020

No Degree - Physical Education, Mathematics, Biology

Alton Sixth Form College

Similar Profiles

CREATE PROFILE
Ben Cope