Ben Conlon
Stockport,UK
Summary
Accomplished professional with expertise in team leadership, training and development, and strategic planning. Demonstrates a strong ability in facilities management and providing support for vulnerable people. Committed to leveraging skills to drive organisational success and enhance community well-being. I have a live enhanced DBS.
Overview
19
19
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work history
Carecall Officer
Stockport Homes
09.2025 - 01.2026
- Delivered 24-hour monitoring and response services for vulnerable individuals, enhancing independent living.
- Responded to alarm triggers, assessing situations to determine necessary actions.
- Managed time-critical emergencies, evaluating complex scenarios within clients’ homes.
- Assisted individuals who fell using specialised lifting equipment, ensuring safety and dignity.
- Conducted welfare checks through secure access to properties via key safes.
- Answered alarm calls professionally, assessing needs and providing timely updates to families.
- De-escalated challenging conversations with distressed customers while maintaining professional boundaries.
Team Leader, Planner
SCC
01.2014 - 09.2025
- Oversaw and planned workload for team of 6, enhancing productivity.
- Coordinated international travel to Romania for training of new team of 5.
- Gathered and analysed daily performance metrics on printing equipment operations.
- Conducted one-to-one meetings with team members to review performance statistics.
- Provided constructive feedback and support to facilitate goal achievement.
- Resolved conflicts and mediated issues to improve team morale.
- Monitored and promptly responded to internal and external escalations.
- Developed training documents and processes for onboarding new staff.
Facilities Coordinator
Balfour Beatty
Salford Quays
02.2012 - 06.2014
- Managing work orders throughout the entire lifecycle of a job, from initiating the job to completing it.
- Efficiently scheduling planned maintenance and reactive work, ensuring cost-effectiveness for 14 engineers based on skill set and geographical location.
- Verifying that engineers meet security requirements to gain access to specific customer sites.
- Responding to incoming calls and providing customers with up-to-date information.
- Working under pressure to meet business-critical service level agreements.
- Raising purchase orders and issuing them to approved subcontractors.
- Liaising with regional managers on a daily basis.
- Dealing with incoming quotes from subcontractors and seeking client approval.
- Maintaining a high level of safety for my engineers and subcontractors, ensuring that all method and risk assessments are received before works are carried out.
- Training new members of staff on computer systems and call handling.
- Recognised as Employee of the Month for flexibility and commitment.
Diary Coordinator
Eden Vale Property
Manchester
06.2011 - 02.2012
- Managing customer inquiries related to properties and book viewings.
- Providing comprehensive customer service through face-to-face, telephone, and email interactions.
- Minimising vacant periods in rental diaries and enhancing sales prospects by recommending suitable properties to customers.
- Notifying tenants of viewings at least 48 hours in advance.
- Managing all current tenants’ notice to vacate the premises.
- Regularly updating the website.
- Conducting website audits on four distinct portals.
Call handler/Dispatch
Ticketline
Manchester
11.2006 - 06.2011
- Adhering to strict deadlines to distribute substantial volumes of concert and festival tickets to customers.
- Conducting meticulous numerical verification to ensure the accuracy of documents against ticket numbers.
- Prioritising workloads and tickets based on date and postal class.
- Hand-delivering and collecting tickets from promoters and agencies.
- Selling tickets onsite at various music festivals across the UK.
- Providing a high level of customer service at all times.
- Taking a high level of inbound calls.
- Trusted with banking responsibilities.
Education
The Swinton High School
Skills
- Team leadership
- Training and development
- Strategic planning
- Facilities management
- Support for vulnerable people
Certification
Enhanced DBS Checked
Full UK driving licence
Timeline
Carecall Officer
Stockport Homes
09.2025 - 01.2026
Team Leader, Planner
SCC
01.2014 - 09.2025
Facilities Coordinator
Balfour Beatty
02.2012 - 06.2014
Diary Coordinator
Eden Vale Property
06.2011 - 02.2012
Call handler/Dispatch
Ticketline
11.2006 - 06.2011
The Swinton High School