Computers/IT
Ben Bush
Service Manager
Summary
Confident, highly motivated Service Manger with passion for IT and Economics seeking change of career. Comfortable working under pressure and seeking an industry in which I can thrive and progress. Skilled in problem solving and an extremely quick learner. Willingness to take on added responsibilities to find a full-time position that offers professional challenges utilising my interpersonal, time management and IT skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Service Manager
3 Cross MOT centre
Three Legged Cross
02.2022 - Current
- During my time as service manager turnover has increased over 20% based on previous year.
- Guided techs on automotive repair, tool usage and equipment operation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Spotting mistakes and rectifying to ensure a smooth work environment.
Airbnb Host - Co-Owner
Self Employed
Rockley Park
03.2021 - Current
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Achieved Airbnb Superhost due to outstanding reviews.
- Keeping track of guests, dates, money management, repairs
- Managing employees ensuring guest satisfaction
Apprentice Vehicle Technician
3 Cross MOT Centre
Three Legged Cross
09.2020 - 02.2022
- Maintained energy and enthusiasm in fast-paced environment.
- Saved £1300 per annum by implementing cost-saving initiatives that addressed long-standing problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Successfully completed all of my tasks as apprentice and taking on much more responsibility very quickly in order to achieve service manager in such a short period of time
Education
A Level -
Queen Elizabeth's School
Wimborne, Dorset 09.2017 - 07.2019
GCSE -
Queen Elizabeth's School
Wimborne, Dorset 09.2013 - 07.2017
Skills
Customer Service/Communication
Financial Management
Planning and organisation
Team work
Computer
Managerial
Certification
First Aid at work
Interests
Financial Planning
Global Economics
Problem solving/Solution Finding
Travel
Timeline
First Aid at work
09-2022
Service Manager
3 Cross MOT centre
02.2022 - Current
Airbnb Host - Co-Owner
Self Employed
03.2021 - Current
Apprentice Vehicle Technician
3 Cross MOT Centre
09.2020 - 02.2022
A Level -
Queen Elizabeth's School
09.2017 - 07.2019
GCSE -
Queen Elizabeth's School
09.2013 - 07.2017