Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Timeline
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Ben Blackmore

VP Customer Engagement, Digital Manager (Sports)
Henley on Thames

Summary

Hugely experienced VP and Digital Manager who shoulders responsibility and gives everything to exceed company goals.

19+ years in Sports Digital industry, headlined by roles including VP Customer Engagement, Digital Media Consultant, App Manager and Project Manager.

Recently led extremely successful NFL Game Pass project at DAZN, working with NFL client to exceed Year 1 subscription targets following major migration of Game Pass product to DAZN platform.

Managed large teams across App, News and Social simultaneously, utilising wide knowledge and experience of Football/Soccer, Boxing, MMA, Cricket, Rugby, NBA, NFL and more.

Skilled in live content output, user acquisition, engagement and retention, multi-team management, project leadership, social media, product assistance, data analysis and major event planning.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

VP Customer Engagement

DAZN
04.2021 - Current

RESPONSIBILITIES

  • Manage App, Social and SEO/News teams for 200+ territories including US, ROW and Canada (8 direct reports), working with department leads to set/exceed KPIs and optimise engagement via content merchandising and distribution.
  • Oversee live and non-live content delivery and output for App, Social and SEO/News across key rights including Football/Soccer, Boxing, NFL, MMA, Basketball and Wrestling.
  • Lead Content/Digital client relationship with NFL to migrate Game Pass product to DAZN app and manage editorial output/strategy.
  • Weekly Senior Leadership meetings to establish marketing and editorial direction for major rights.
  • Present strategy plans and report results to wider business, working closely with data team.
  • Work with Sales teams to deliver campaigns for clients such as Hennessy and Uber Eats across App, News and Social.
  • Extra-curricular role as Employee Rep, aiming to improve internal company culture.
  • Re-org content department, including hiring/redundancies and installation of best practices.
  • Collaborate with Product team on new functions and daily fixes.

ACHIEVEMENTS

  • Exceeded Year 1 subscription and viewership targets following migration of hundreds of thousands of NFL Game Pass users to DAZN.
  • Exceeded 2023 year-on-year SEO targets for unique users and page views by 58%.
  • Oversaw successful and lucrative introduction of PPV events to DAZN app, including mega fights involving Canelo, Ryan Garcia, Anthony Joshua, KSI and Jake Paul.

Consultant

DAZN
12.2020 - 03.2021

RESPONSIBILITIES

  • Audit on-platform and off-platform content merchandising and distribution.
  • Present recommended ways of working to senior management and EVP of Content.
  • Recommend org restructure to improve workflows.
  • Consult with Product team on new app features, include live in-game stats and line-ups.

Manager, App

Bleacher Report
07.2013 - 10.2020

RESPONSIBILITIES:

  • Manager of B/R's global app team (7 direct reports).
  • Coordinator for all sold client-related content in app, inc. successful execution of NBC/BBC/Nike/UEFA deals.
  • Monitor of user behaviour via analytics.
  • Collaborator with Product team on community engagement tools and live in-game data.
  • Leader of daily news agenda, inc: Final calls on content selection, packaging and push notifications.
  • Responsible for monthly rota, schedule and big-event planning primarily across: Football, Cricket, Rugby, F1 (coverage also extended to NBA, MMA, Boxing, Tennis, Olympics and more).
  • Copy editor for all text across primary sports.

ACHIEVEMENTS

  • Lifted monthly Daily Active Users above pre-COVID levels following 40% drop-off during COVID period.
  • Raised app community engagement (likes/comments/shares) by 50%.
  • Increased y-o-y unique users by 20%.
  • Successfully executed on paid NBC/BBC deals.
  • Led app output of US Champions League rights.

Digital Manager

UFC
01.2013 - 06.2013

RESPONSIBILITIES

  • Map out new strategy for EMEA Digital Team.
  • Film and edit video content to work cross-platform.
  • Manage official UFC website.
  • Improve social media output.

Deputy Editor

ESPN
01.2010 - 01.2013

RESPONSIBILITIES:

  • Deputy Editor for ESPN's online multi-sports coverage, inc: Football, Tennis, Cricket, Golf, Rugby Union, Horse Racing, F1 and MMA.
  • Assist/cover Managing Editor.
  • Responsible for managing news desk and ideating on new ways to cover major sports.
  • Writer of regular editorials on topics of the week.

ACHIEVEMENTS:

  • Single-handedly ran online UFC coverage, inc: Multiple daily articles, interviews and live-event blogging.
  • Worked with designers to launch UFC Fantasy game.
  • Set up successful ESPN UFC podcast.

Assistant Editor

Setanta Sports
07.2007 - 12.2009

RESPONSIBILITIES:

  • Reporter of online breaking news for: Football, Rugby Union, Cricket, Golf, Tennis, F1 and MMA.
  • Live blogger for major events, inc: Football matches, Tennis and Golf grand slams, Olympics and more.
  • Writer of match reports and regular features.
  • Managed website and hit targeted page views.

ACHIEVEMENTS:

  • Earned regular live TV slot on weekly UFC show.

Rugby Union Editor

Sky Sports
07.2005 - 07.2007

RESPONSIBILITIES:

  • Editor of Rugby Union section on Sky Sports website.
  • Writer of all news articles, match reports and features.
  • Interviewer of players and creator of new features.

Education

Bachelor of Arts - Sociology

University Of Sheffield
Sheffield
09.2002 - 07.2005

Skills

Strategic planning

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Certification

Google Analytics qualified

References

Jamie Rice (DAZN)

EVP Global Content

Mob No: 07506740227

jamie.rice@dazn.com


Lee Walker (B/R)

Senior Director

Mob No: 07917489460

leewalk498g@gmail.com


Eric Drobny (The Athletic)

Director of Editorial Operations

Mob No: +1 (415) 6969547

eric.drobny@theathletic.com

Interests

Football, MMA, Basketball, Rugby, Podcasts

Timeline

VP Customer Engagement

DAZN
04.2021 - Current

Consultant

DAZN
12.2020 - 03.2021

Manager, App

Bleacher Report
07.2013 - 10.2020

Digital Manager

UFC
01.2013 - 06.2013

Deputy Editor

ESPN
01.2010 - 01.2013

Assistant Editor

Setanta Sports
07.2007 - 12.2009

Rugby Union Editor

Sky Sports
07.2005 - 07.2007

Bachelor of Arts - Sociology

University Of Sheffield
09.2002 - 07.2005
Ben BlackmoreVP Customer Engagement, Digital Manager (Sports)