Ben Bick
Ross On Wye
Summary
Claims Assessor with deep experience in automotive warranty claims. Superbly positioned to investigate, evaluate and settle claims across multiple clients. Excellent abilities to identify potentially fraudulent activities, analyse data, communicate with customers and repairing dealers to gain details for processing claims.
Overview
3
3
years of professional experience
Work History
Claims Adjuster
Assurant
2022.07 - Current
- Conduct day-to-day administrative tasks to maintain information files and process paperwork.
- Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over policy terms and conditions to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Technical Support Representative
Alphalogix
2022.02 - 2022.06
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science - Computing
University of Gloucestershire
Cheltenham, United Kingdom2021-07
Level 3 BTEC - Computing
Gloucestershire College
Coleford, United Kingdom2018-07
Skills
- Website and Software Development
- Critical thinking
- Multitasking and organisation
- Active listening
- Customer service
- Advanced computer skills
- Claims investigation and processing
Timeline
Claims Adjuster
Assurant
2022.07 - Current
Technical Support Representative
Alphalogix
2022.02 - 2022.06
Bachelor of Science - Computing
University of Gloucestershire
Level 3 BTEC - Computing
Gloucestershire College