Summary
Overview
Work history
Education
Skills
Timeline
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Ben Baverstock

Crawley,West Sussex

Summary

Motivated and creative professional with a strong background in retail management and a passion for music, live events, and digital content creation. Experienced in leading teams, thriving in fast-paced environments, and delivering results under pressure. Skilled in capturing and sharing live music experiences across social platforms, with a keen interest in connecting audiences to culture. Eager to bring a mix of organisational ability, creativity, and enthusiasm to a role in the music industry.

Overview

9
9
years of professional experience

Work history

Assistant Store Manager

Mountain Warehouse
Vancouver, British Columbia
12.2024 - 08.2025
  • Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
  • Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
  • Handled employee concerns discreetly; fostered healthy working environment.
  • Resolved customer complaints efficiently, ensured customer satisfaction.

Store Manager

Superdry
London Gatwick Airport, West Sussex
03.2024 - 10.2024
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Directed retail operations, scrutinising and improving existing processes to boost efficiency.
  • Monitored evolving design trends to offer innovative interiors solutions.

Retail Team Manager

Primark
Crawley, West Sussex
06.2023 - 03.2024
  • Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
  • Sought timely solutions to company inefficiencies for continued smooth running of operations.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency.
  • Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Managed, motivated and developed team of over 200 employees across the store to consistently deliver exceptional customer service.

Assistant Store Manager

Superdry
Crawley, West Sussex
05.2022 - 06.2023
  • Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
  • Created successful sale launch that achieved record sales.
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
  • Led and motivated sales teams to consistently meet and exceed weekly sales goals.
  • Communicated product benefits confidently and enthusiastically, effectively engaging customers to increase sales likelihood.
  • Maintained daily transactions records, enabling diligent financial monitoring and assessment.
  • Hired, trained and supervised team of 15+, motivating to meet weekly sales goals through targeted staff mentoring.
  • Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
  • Oversaw inventory tracking, management and counts, maintaining accurate stock records.
  • Managed staff scheduling and payroll to optimise performance.

Retail Brand Leader

Superdry
London, Oxford Street, Global Flagship
10.2021 - 05.2022
  • Managed team of 40 staff, driving performance with motivational strategies to exceed sales targets and service and providing ongoing training and guidance to maximise potential.
  • Set and managed operational schedules with proper coverage to meet customer service demands.
  • Delegated tasks according to team members' strengths to guarantee maximum sales opportunities.
  • Conducted performance reviews and created action plans to drive team improvements.
  • Allocated teams, materials and calendar space for store events.
  • Dealt with customer complaints and rectified product and service issues.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.

Brand Lead

Superdry
Crawley, West Sussex
09.2017 - 10.2021
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Reconciled cash takings, card statements and receipts after each shift, noting discrepancies.
  • Managed employees, providing ongoing training and guidance to maximise potential.
  • Highlighted features and benefits of products with enthusiasm and professionalism, employing active selling techniques to exceed KPI targets.
  • Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar industry reputation.

Sales Assistant

Primark
Crawley, West Sussex
10.2016 - 09.2017
  • Accepted and processed cash, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Over the course of my employment at Primark I had taken part in many different training experiences, including helping to train several new employees on the tills

Education

A-Levels - Photography

Oriel Sixth Form
Crawley, West Sussex
07.2018

GCSEs - Maths, English Language, English Literature, Science, History, Citizenship, Music & Fine Art

Oriel High School
Crawley, West Sussex
06.2016

Skills

  • Customer service
  • Outstanding communication skills
  • Visual merchandising
  • POS software expertise
  • Operations management
  • Recruiting and interviewing
  • Hiring and training
  • Retail inventory management
  • Loss prevention
  • Team-orientated
  • Coaching and mentoring
  • Team leadership
  • Commercial awareness
  • Proficient multitasker

Timeline

Assistant Store Manager

Mountain Warehouse
12.2024 - 08.2025

Store Manager

Superdry
03.2024 - 10.2024

Retail Team Manager

Primark
06.2023 - 03.2024

Assistant Store Manager

Superdry
05.2022 - 06.2023

Retail Brand Leader

Superdry
10.2021 - 05.2022

Brand Lead

Superdry
09.2017 - 10.2021

Sales Assistant

Primark
10.2016 - 09.2017

A-Levels - Photography

Oriel Sixth Form

GCSEs - Maths, English Language, English Literature, Science, History, Citizenship, Music & Fine Art

Oriel High School

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