Ben Barrowman

A comprehensive 6-month bootcamp, providing CIISec Accredited cybersecurity training, focussing on practical skills for the workplace. The curriculum involved team based learning, undertaking tasks aimed at improving culture and awareness across an organisation, putting in place disaster management and continuity measures, analysis of frameworks to enable business decision making, and technical guidance using SIEM tools like Splunk.

• Security culture & awareness and understanding business.
• Security by design (architecture, GRC, cloud, 3rd party assurance).
• Access control (IAM/PAM).
• Networking concepts.
• Offensive & defensive security (penetration testing, threat intelligence, SOC).
• Business continuity, resilience, disaster management & incident response.

Working within the finance team, my job is to ensure suppliers are paid on time whilst maintaining a positive relationship with all stakeholders in the process.

• Working to tight deadlines with one eye always on SLA - average of 80-100 payments daily.
• Stakeholder management at all levels.
• Helped develop automated payment system to improve workflow within the team.
• Attention to detail - ensuring all payments are correct.
• Training given to overflow team in India via Zoom and mentoring and guidance given to other teams.
• Daily use of Excel to monitor cashflow, allowing us to budget accordingly.

Working as part of the customer service team, my job involved answering queries from customers and garages surrounding vehicle repairs, and overseeing any subsequent payments.

• Internal and external stakeholder management.
• Balancing queries via both telephone and email inbox.
• Complaints resolution & soft skills.
• System management.

Working for this health insurance company, my role in the customer service team compromised of administering customers policies and authorising or rejecting claims. In my last two years in this role, I specialised solely in mental health claims.

• Internal and external stakeholder management.
• Complaints resolution & soft skills - often difficult conversations around mental health and/or refusal of cover.
• Mentoring and training given by myself to other employees.
• System management.