Ben Banks
Hinckley,United Kingdom
Summary
Results-driven Product Owner with 4+ years of experience translating business needs into actionable product roadmaps. Proven track record of delivering high-impact digital solutions in Agile environments, increasing user engagement by up to 40% and reducing time-to-market by 25%. Adept at stakeholder management, backlog prioritisation, and aligning cross-functional teams to achieve strategic goals.
Overview
9
9
years of professional experience
Work history
Head of Product
Solgari
Dublin
2022.04 - Current
- Assisted in managing and maintaining internal and external company roadmap.
- Redesign product stack to meet modern standards.
- Collaborated with development teams to support product deliverables.
- Worked alongside CEO and CTO on company strategy initiatives.
- Facilitated training sessions for sales teams to enhance understanding of product features.
- Supported QA teams in optimising product efficiency and delivery.
- Contributed to cross-functional team efforts for product launch success.
- Aided in conducting competitor analysis to identify market opportunities.
- Efficient in designing and writing product specifications.
Head of Pre-Sales
Solgari
Dublin
2020.09 - 2022.04
- Supported pre-sales team in facilitating sales and enhancing customer satisfaction.
- Created Statements of Work (SOWs) ensuring comprehensive architectural coverage for sales processes.
- Conducted multiple software demonstrations effectively.
- Executed tasks within tight deadlines consistently.
- Processed customer orders with efficiency and precision making sure customers went live and revenue was captured of over 1 Million pounds.
- Applied critical thinking to assess problems, evaluate solutions, and choose optimal decisions.
- Delivered outstanding customer service by actively listening to concerns and addressing queries from clients.
Pre-Sales Engineer
CloudCall
Leicester, Leicestershire
2018.05 - 2020.02
- Worked with pre-sales lead for prospective deals of 500-1000+ users, accompanying Enterprise Sales Director to all meetings to support closing deals. Role involved demonstrating solutions to senior members of organisations, establishing system requirements and completing network discoveries & signed SOWs across many sites. Revenue generated from these projects were over £500K revenue.
- Coordinated service delivery globally by overseeing teams of engineers to ensure project success making sure SOW guidelines were adhered to.
- Created customer training packages to enterprise customers across global locations which generated over 150K in revenue.
- Prepared compelling presentations for prospective customers, showcasing product abilities, software capabilities.
Service Delivery Manager
CloudCall
Leicester, Leicestershire
2017.01 - 2018.05
- Optimised resource allocation, maximising productivity and minimising wastage.
- Fostered strong team dynamics to ensure seamless service delivery.
- Led cross-functional teams, improving interdepartmental coordination.
- Elevated customer experience through proactive issue resolution and prompt response times.
- Improved process efficiency with implementation of innovative solutions.
- Designed training programmes for staff development and skill enhancement.
Education
Birmingham Conservatoire
BirminghamScottish Qualifications Certificate -
Anderson High School
ShetlandSkills
- Agile Delivery
- Strategic Thinking
- User experience design insight
- CRM software usage
- Software development understanding
- Product development process
- Project management
- Resource allocation competence
- Technical proficiency
- A and B testing
- Product launch execution
- Customer journey mapping
- Market understanding
Affiliations
- Music Performance
- Music Production
- Computing & Gaming
- Hiking & Mountaineering
Timeline
Head of Product
Solgari
2022.04 - Current
Head of Pre-Sales
Solgari
2020.09 - 2022.04
Pre-Sales Engineer
CloudCall
2018.05 - 2020.02
Service Delivery Manager
CloudCall
2017.01 - 2018.05
Birmingham Conservatoire
Scottish Qualifications Certificate -
Anderson High School