Summary
Work history
Skills
Education
Certification
Interests
Volunteer Security Experience
Additional Work Experience
Generic

Ben Atia

London,Enfield

Summary

Experienced security operations professional with a strong background in team leadership, control room operations, and large-scale site management. Skilled in incident response, risk mitigation, CCTV monitoring, and managing security personnel across diverse environments. Known for reliability, calm decision-making, and effective communication. Holds an active SIA Door Supervisor licence and extensive experience in both frontline and managerial security roles.

Work history

Locations Manager

1st Class Protection
London
2023.04 - 2025.12
  • Managing 300+ security and concierge personnel across more than 170 sites, including schools, embassies, faith institutions and residential patrols.
  • Overseeing daily operations, ensuring service delivery, performance standards and compliance.
  • Conducting site audits, staffing coordination, training guidance, and handling operational issues.
  • Preparing monthly reports and maintaining strong communication with clients.
  • Managed logistics for multiple locations to ensure seamless operations.
  • Coordinated with security teams to implement safety protocols across all sites.
  • Developed training materials for staff to enhance service delivery and compliance.
  • Conducted regular site inspections to maintain high standards of security measures.
  • Collaborated with upper management to refine operational strategies and improve service.
  • Maintained accurate records of incidents and responses to ensure accountability.

Control Room Operator

CST
London
2021.01 - 2023.04
  • Monitored nationwide CCTV networks covering hundreds of locations.
  • Responded to incidents, escalated threats and coordinated with regional teams.
  • Ensured GDPR and data-privacy compliance while managing sensitive footage.
  • Maintained system functionality and supported remote site operations.
  • Coordinated communication between operational teams to facilitate efficient workflow and problem resolution.
  • Trained new team members on equipment usage and safety guidelines to ensure compliance with industry standards.
  • Evaluated system performance and reported anomalies to senior management for timely corrective actions.
  • Managed multiple tasks within high-pressure environments while maintaining focus on operational excellence.
  • Collaborated with technical teams to troubleshoot equipment issues and minimise interruptions to service delivery.

Skills

  • Security Operations & Site Management
  • Team Leadership & Staff Coordination
  • CCTV Monitoring & Control Room Operations
  • Incident Response & Threat Awareness
  • Client Relationship Management
  • Access Control & Patrol Oversight
  • Report Writing & Compliance
  • GDPR & Privacy Awareness
  • Conflict Management & De-escalation
  • Adaptability to changing conditions
  • Equipment handling
  • Digital mapping

Education

BA (Hons) - Media Communication Cultures

Leeds Beckett University
Leeds
2018.09 - 2021.08

Certification

SIA Door Supervisor Licence – Valid until 2026

Interests

Computing & coding (C++, PHP, HTML/HTML5), Website and software development, History and world events, Sports, particularly basketball, Charity involvement and community support

Volunteer Security Experience

CST Security, Volunteer Security Officer & Student Team Leader, 2018, Present, Provided security for large community events and university campuses., Led a team of 20+ volunteers for over a year, allocating duties and overseeing event safety., Participated in major national events with 1,000+ attendees, ensuring crowd safety and threat awareness., Worked closely with CST coordinators to plan and secure events.

Additional Work Experience

  • Tesco – Delivery Driver (2020–2021)
  • Delivered groceries across varied routes, gaining experience operating large vehicles safely and providing strong customer service.
  • Gardening, Landscaping & Handyman Services (2019–2020)
  • Performed garden maintenance, turf laying and minor home repairs, developing practical problem-solving skills.
  • The Wedding Gallery – Waiter / Bar Operator (2018)
  • Managed the café bar independently, responsible for cash handling and service delivery.
  • The Mayfair Chippy – Waiter (2018)
  • Provided table service before being transferred to a sister location based on performance.
  • Sports Direct – Sales Assistant (2017)
  • Handled customer service, sales transactions and stock duties.

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Ben Atia