Ben Arnold Fagin
London
Summary
A highly skilled, motivated, trustworthy and efficient individual, with a long term interest in Computing, Railways and IT, who has completed various professional qualifications. Most recently a Certificate of Higher Education in Computing. I currently run a computer repair operation, troubleshooting all manner of computer faults, performing upgrades and refurbishing IBM laptops for the general public and small business.
Overview
40
40
years of professional experience
Work history
Computer Support Technician
Freelance Computer Support Technician
London, Greater London
07 1998 - Current
- In this also my current role, I support troubleshoot and repair all all manner of Computer Equipment and more
- Focused on helping people in the Community through word of mouth, and sometimes free of charge, I am also available to agencies and companies on a casual or stop gap basis
- I supported a Member of Parliament at his home, and I still support his widow regularly
- I regularly give working equipment away through the Freecycle Network
- I work flexible hours, covering nights, weekends and bank holidays.
Orca Sea-Faris
Falmouth Docks, UK
06.2004 - 01.2006
- I maintained the office duties, keeping an Access Database and Excel spreadsheet of clients
- I created leaflets and promotional letters also an online 'Captain's Log' for this Nautical organisation, providing Marine Sightseeing, Dolphin watching and support to the Ellen MacArthur team during her record breaking, round the world voyage
Computer Helpdesk Assistant
University of North London
08.1999 - 03.2002
- Company Overview: The Learning Centre
- This post consisted of fault finding, general troubleshooting and user administration across a Network of 200 computers running Windows NT4 under Novel Netware 5
- Other duties included Microsoft application support, maintaining the printers, print servers and photocopiers
- The Learning Centre
Computer Technician
Northern Star Computer Services
Teddington, Greater London
03 1998 - 05 2000
- Company Overview: Northern Star provide clients with a variety of technical solutions to business and legal applications, including the setting up of networks running Windows NT4 and Novell Netware, Microsoft Application Support, configuring the clients, servers, printers and photocopiers
- Northern Star provide clients with a variety of technical solutions to business and legal applications, including the setting up of networks running Windows NT4 and Novell Netware, Microsoft Application Support, configuring the clients, servers, printers and photocopiers
- Presented cost-effective recommendations to management for improving current computing systems and teleprocessing networks.
- Set up and maintained backup system for file servers and in-office desktop computers.
- Assisted employees with general administrative needs relating to passwords, application access and forms and policies.
- Identified and fixed technical issues to prevent downtime.
- Installed anti-virus programmes, enhanced computer safety measures.
- Conducted detailed diagnostics tests with specialised software tools.
- Solved complex software problems for client satisfaction.
- Optimised network functionality to ensure seamless online communications.
- Trained junior technicians in rapid troubleshooting, resulting in reduction in customer downtime.
- Revamped outdated systems, boosted overall technological capabilities.
- Ensured smooth operations with regular maintenance of computer systems.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Performed regular upgrades to keep systems updated and in good working order.
Assistant Audio Engineer
Stage Miracles Ltd.
01.1992 - 08.1995
- Duties included installing and monitoring Audio equipment at popular music venues in London, such as Wembley Arena, Hammersmith Odeon and Earl's Court
- Also at Weddings and all manner of private functions
Auxiliary Nurse
Whittington Hospital
London, UK
10.1990 - 07.1992
- I was offered a full Staff Nurse training but decided to work for Government Hospitality as a Waiter instead
Filing Clerk
Mecca Bookmakers
London, UK
08.1989 - 09.1990
Night Display Assistant
Sainsburys Supermarket
Camden Town, UK
10.1988 - 07.1989
Apprentice in Mechanical, Electrical and Electronic Engineering
British Rail Engineering Ltd. Swindon Works
08.1985 - 03.1986
- This consisted of Lathe and Milling machine Operation, TIG and Oxyacetylene welding, Electrical Principles and construction of Circuit Boards and Conduit
Political Campaign Canvasser
Rory Stewart MP
Hampstead, North London, Greater London
05 2015 - 01 2016
- Established fruitful relationships with community members to garner support.
- Performed telephone canvassing to reach wider audience.
- Facilitated voter registration drives, improving electoral participation rates.
- Demonstrated excellent knowledge of candidate's platform to potential voters, increasing support base.
- Reported feedback from constituents to campaign manager, aiding policy adjustments.
- Relayed accurate information about voting procedures to constituents, minimising confusion on election day.
- Attended various local events as representative of the political candidate.
- Raised public awareness by distributing leaflets and brochures in local communities.
- Collaborated closely with fellow volunteers, boosting morale and cohesion within the team.
Education
Certificate of Higher Education - Computing
London Metropolitan University
01.1999 - 10/2003
BTEC NVQ Level 4 - Professional Development Certificate - Supervision of Computer Networks
Richmond Upon Thames College
08.1997 - 7/1998
Advanced City & Guilds - Telecommunications Technicians 2710 Part III T5 option - Sound Studios and Recording
University of North London
COMPTIA A+ Computer Hardware Technician - Computer Hardware and Software Operating System Maintenance
Barnet College
Apprentice Mechanical & Electrical Engineer - Railway Locomotive & Carriage Maintenance
British Rail Engineering Limited
08/1985 - 04/1986
Skills
- Public speaking
Personal Information
Date of birth: 05/09/69
Custom
- Swimming, with an ambition to swim the English Channel.
- Railway Preservation, visiting heritage lines and volunteering.
- Computer study and programming - An extension of my career development.
- Keeping fit in the Gym, and Yoga, In class and at home.
- Dog Training, I have completed four levels with my Labrador.
- Sailing - RYA Level 1 passed, now working on Level 2.
- Art - Drawing with pencils.
- Reading - A wide variety of topics such as Computing & technology, Travel, Comedy and Sci-Fi/Fantasy.
- Playing Piano and Music Technology - ABRSM Exams passed up to grade 3.
Timeline
Orca Sea-Faris
06.2004 - 01.2006
Computer Helpdesk Assistant
University of North London
08.1999 - 03.2002
Certificate of Higher Education - Computing
London Metropolitan University
01.1999 - 10/2003
BTEC NVQ Level 4 - Professional Development Certificate - Supervision of Computer Networks
Richmond Upon Thames College
08.1997 - 7/1998
Assistant Audio Engineer
Stage Miracles Ltd.
01.1992 - 08.1995
Auxiliary Nurse
Whittington Hospital
10.1990 - 07.1992
Filing Clerk
Mecca Bookmakers
08.1989 - 09.1990
Night Display Assistant
Sainsburys Supermarket
10.1988 - 07.1989
Apprentice in Mechanical, Electrical and Electronic Engineering
British Rail Engineering Ltd. Swindon Works
08.1985 - 03.1986
Computer Support Technician
Freelance Computer Support Technician
07 1998 - Current
Computer Technician
Northern Star Computer Services
03 1998 - 05 2000
Political Campaign Canvasser
Rory Stewart MP
05 2015 - 01 2016
Advanced City & Guilds - Telecommunications Technicians 2710 Part III T5 option - Sound Studios and Recording
University of North London
COMPTIA A+ Computer Hardware Technician - Computer Hardware and Software Operating System Maintenance
Barnet College
Apprentice Mechanical & Electrical Engineer - Railway Locomotive & Carriage Maintenance
British Rail Engineering Limited
08/1985 - 04/1986
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