BEN AGYAPONG
COVENTRY
Summary
A highly competent, motivated, and enthusiastic person with experience in shipping and receiving, distribution and workplace safety. Possesses the ability to develop and revise procedures to reduce risk and ensure compliance. Well-coordinated and decisive leader with expertise in management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Warehouse Manager
DHL Supply Chain
03.2024 - Current
- To directly assist Management by reporting on and monitoring the effectiveness of all warehousing activities and performance within my designated area.
- To supervision, implement and coordinate productivity by communicating job expectations to direct line reports, ensuring that all deadlines are safely met within allocated time frames, always maintaining standards of excellence.
- To track and trace orders using a digital In-house tracking software system, ensuring that records are maintained and kept at optimum level.
- Ensure all KPI's are met accordingly
Warehouse Manager
DHL Supply Chain
09.2022 - 03.2024
- To plan, co-ordinate, supervise and report upon the work activities of a team.
- providing effective communication, leadership, motivation, training & development
- Direct daily activities to ensure a safe, secure, clean, and fair work environment for team members and delivering team member performance reviews, development and/or succession planning as appropriate.
Stock Coordinator
Martin Brower
09.2018 - 09.2022
- Ensured compliance with industry regulations regarding safe storage practices while maintaining a clean warehouse environment free from potential hazards.
- Collaborated with other departments to forecast demand accurately, ensuring sufficient stock levels at all times.
- Reduced stock discrepancies with meticulous record-keeping and frequent communication with suppliers and buyers.
- Increased stock accuracy by conducting regular inventory audits and updating records accordingly.
Inventory Coordinator
DHL Supply Chain
08.2017 - 09.2018
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Assisted in budget development for the inventory department by providing historical data on usage patterns and projected needs.
- Developed comprehensive reports for management, highlighting inventory levels, trends, and areas of concern.
- Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
Returns Coordinator
DHL Supply Chain
09.2015 - 08.2017
- Supported continuous improvement initiatives within the organization by identifying areas of inefficiency within the returns process and proposing solutions to address them.
- Ensured timely refunds or exchanges for customers by closely monitoring the status of each return case from initiation through resolution.
- Enhanced customer satisfaction by efficiently processing return requests and resolving issues quickly.
- Handled complex cases that required problem-solving skills like facilitating the return of oversized or hazardous materials.
Office Manager
Bartolini
01.2015 - 08.2015
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Transportation Manager
Calce Barattoni
02.2012 - 12.2014
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Streamlined operations by implementing new technologies for better communication and data management.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
Education
Supply Chain Management
VICENZA
ItalySkills
- Project Management Skills
- Staff Management
- Warehouse/Office Safety
- Safety and Compliance
- Strong organizational & Analytical Skills
- Ability to work under pressure & Multitask
- Strong Work Ethic
- Time Management
- Strong Communication Skills
- Shipping and receiving
PROFESSIONAL DEVELOPMENT
Knowledge of supply chain management and related fields
CSCS- Inclusive leadership programme
CSCS- Certified Supply Chain Management programme
References
Available on Request
Timeline
Warehouse Manager
DHL Supply Chain
03.2024 - Current
Warehouse Manager
DHL Supply Chain
09.2022 - 03.2024
Stock Coordinator
Martin Brower
09.2018 - 09.2022
Inventory Coordinator
DHL Supply Chain
08.2017 - 09.2018
Returns Coordinator
DHL Supply Chain
09.2015 - 08.2017
Office Manager
Bartolini
01.2015 - 08.2015
Transportation Manager
Calce Barattoni
02.2012 - 12.2014
Supply Chain Management
VICENZA
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