Belma Jakupovic
Not stated,United Kingdom
Summary
Results-driven Operations Officer who demonstrates the ability to manage multiple research studies simultaneously. Experienced in the management and support of junior staff members and fostering a collaborative and efficient work environment. Experience in problem-solving skills and focus on optimising recruitment and admin processes. Known for fostering team collaboration and a positive work environment.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Operations officer
Kings College London
London
2023.01 - Current
- Involvement in study set-up, recruitment planning and study management
- Contribution to recruitment strategies and coordination of various overlapping projects
- Supervision and task delegation to junior members
- Running database queries to produce targeted participant lists
- Processing participant expenses and managing stock
Senior Research Administrator
Kings College London
London
2020.01 - 2022.12
- Active recruitment of participants for various studies, including carrying out screenings
- Booking participants for visits on all various databases and booking systems,
- Dealing with phone and email queries from participants
- Creating and sending out participant visit packs
Clinical Care Co-ordinator
NHS Foundation Trust
London
2019.04 - 2019.12
- Providing admin support to a team of eight pediatric nurses
- Dealing with parent queries and concerns over phone and email
- Following up with GPs, doctors and social workers on often urgent matters relating to patient care
- Management of referrals, discharge and diary system
Medical laboratory assistant
NHS Foundation Trust
London
2017.12 - 2019.04
- Demonstrated exceptional attention to detail whilst handling sensitive patient data.
- Practiced safety measures whilst reading test kits.
- Producing various mass letter invites/appointments in the print room and posting out daily.
- Being the first point of call for any and all patient queries.
Education
Bachelor of Science - Biological Sciences
University of Roehampton
London 2014.09 - 2017.05
Skills
- Proficiency in using Microsoft Excel and Microsoft Access to generate recruitment lists and reports
- Ability to manage several research studies simultaneously
- Knowledge of research compliance including Data Protection and GDPR
- Management and support of junior staff members
References
References available upon request.
Timeline
Operations officer
Kings College London
2023.01 - Current
Senior Research Administrator
Kings College London
2020.01 - 2022.12
Clinical Care Co-ordinator
NHS Foundation Trust
2019.04 - 2019.12
Medical laboratory assistant
NHS Foundation Trust
2017.12 - 2019.04
Bachelor of Science - Biological Sciences
University of Roehampton
2014.09 - 2017.05