Bella Bose
London
Summary
Experienced Office Management and Administration Professional with years of experience optimising productivity, efficiency and service quality across various environments.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Office Manager/PA Temp
Ennismore
London
01.2024 - 01.2025
- Managed meeting room bookings: Coordinated and scheduled 20+ meetings per week, ensuring seamless setup and equipment readiness
- Organized office events and team socials: Planned and executed monthly team-building activities, social events, and employee engagement initiatives
- Handled invoices & expenses: Processed and tracked 50+ invoices and monthly expense reports, ensuring accurate and timely reimbursement and payment
- Coordinated couriers, taxis, and travel: Booked transportation and managed travel arrangements for 10+ employees per month, ensuring cost-effective and efficient solutions
- Maintained office environment: Oversaw office cleanliness and organization, ensuring the space remained immaculate and compliant with health and safety standards
- Managed office supplies: Ordered and restocked office supplies monthly, keeping inventory up-to-date and minimizing stockouts
- Addressed maintenance issues: Liaised with vendors and building management to resolve maintenance issues within 24 hours of identification
Office Manager/ Procurement Support
Get Living
London
09.2022 - 10.2023
- Comprehensive administrative support: Delivered high-level administrative support, including document preparation, filing, and scheduling for a team of employees across multiple departments
- Reviewed and analyzed procurement documents: Assisted in reviewing procurement contracts and supplier agreements, helping to streamline processes and ensure compliance with company policies
- Managed office supplies & inventory: Monitored and maintained office inventory, placing orders monthly for 50+ items, ensuring stock levels were sufficient and cost-effective
- Ensured health & safety compliance: Oversaw health and safety procedures for the office, ensuring adherence to company policies and legal regulations, and addressed any related issues proactively
Office Administration
EAE Tutoring
Luton
09.2021 - 07.2022
- Developed and managed timesheets: Created and tracked timesheets for a team of 10+ staff, ensuring accurate reporting of work hours and facilitating payroll processing
- Researched and created class materials: Conducted research and designed educational materials, including 10+ PDFs for lectures, ensuring content was engaging and aligned with course objectives
- Designed marketing materials: Created visually appealing PDF documents for promotional materials, supporting marketing efforts and improving audience engagement
- Liaised with parents and handled queries: Acted as the primary point of contact for parents, addressing inquiries and providing support for 100+ families, ensuring a high level of satisfaction
Customer Advisor
Concentrix
London
03.2020 - 08.2021
- Provided empathetic care to vulnerable customers: Delivered compassionate support to 50+ vulnerable customers weekly, ensuring their needs were met with sensitivity and professionalism
- Utilized structured scripts for effective transactions: Followed detailed scripts to manage and resolve customer inquiries and transactions, ensuring consistent service delivery and customer satisfaction
- Consistently met KPIs: Achieved and often exceeded monthly performance KPIs, including call resolution time, customer satisfaction scores, and upsell targets, maintaining an average 95% customer satisfaction rate
Education
Level 3 -
Business Administration
09.2016 - 07.2018
Skills
- Administrative Proficiency
- Multitasking
- Microsoft Office
- Problem Solving
- Fire Marshall
- First Aider
- DSE Risk Assessor
Timeline
Office Manager/PA Temp
Ennismore
01.2024 - 01.2025
Office Manager/ Procurement Support
Get Living
09.2022 - 10.2023
Office Administration
EAE Tutoring
09.2021 - 07.2022
Customer Advisor
Concentrix
03.2020 - 08.2021
Level 3 -
Business Administration
09.2016 - 07.2018
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