Belkis Jouini
Leamington Spa,UK
Summary
Customer focused and detail-oriented professional with experience in retail, quality control, and clinical environments. Passionate about delivering outstanding customer care, building strong relationships, and understanding individual needs to recommend the right products and services. Highly accurate and organised, with experience supporting processes aligned to clinical standards. Motivated to develop within optics and contribute to excellent patient journeys, from initial greeting through to aftercare.
Overview
5
5
years of professional experience
Work history
Quality Control & Warehouse Coordinator
Madi Lane Bridal
Leamington Spa
06.2023 - 04.2026
- Deliver high standards of quality control, ensuring products meet customer expectations before dispatch
- Support stock management, labelling, and inventory processes with strong accuracy
- Handle customer queries, returns, and aftercare issues, ensuring positive outcomes
- Maintain organised stockroom and support efficient order processing and collection readiness
- Work with logistics partners to ensure timely and accurate deliveries
- Train colleagues on procedures, supporting team performance and consistency
Laboratory Support Associate
Rosalind Franklin Laboratory
Leamington Spa
10.2021 - 01.2023
- Process clinical samples with precision in a regulated environment, always ensuring accuracy
- Identify and escalate issues, maintaining quality and patient safety standards
- Follow strict hygiene, safety, and compliance procedures
- Support operational efficiency and report equipment or process risks
Customer Assistant
Sainsbury's
Leamington Spa
06.2021 - 10.2021
- Provided excellent customer service on the shop floor, greeting and assisting customers
- Helped customers find suitable products, delivering a positive shopping experience
- Maintained shop floor standards, stock availability, and visual presentation
Education
M.Sc. - Materials Science and Structures Design
Ecole Polytechnique
Paris, France 08.2017 -
Skills
- Customer Care & Customer Journey Excellence
- Retail Sales & Product Advice
- Problem Solving & Customer Issue Resolution
- Communication & Active Listening
- Teamwork in Retail & Clinical Environments
- Organisation & Time Management
- Stock Control, Dispensing Support & Administration
- Health & Safety & Compliance
- Inventory control
- Attention to Detail & Prescription Accuracy Awareness
LANGUAGES
English
Fluent
French
Fluent
Arabic
Native
Turkish
Beginner
References
References available upon request.
Timeline
Quality Control & Warehouse Coordinator
Madi Lane Bridal
06.2023 - 04.2026
Laboratory Support Associate
Rosalind Franklin Laboratory
10.2021 - 01.2023
Customer Assistant
Sainsbury's
06.2021 - 10.2021
M.Sc. - Materials Science and Structures Design
Ecole Polytechnique
08.2017 -