BELINDA POWELL
Hesketh Bank
Summary
Proficient in communication with 7 years of experience in customer service, excelling in problem-solving and relationship-building. Adaptable to new roles and concepts, demonstrating strong teamwork and independent work capabilities. Consistently meets challenges with determination and motivation, driving positive outcomes.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Senior manager, administration
ECO Improvements Experts LTD
Remote
2023.11 - Current
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Secured new customers and supported B2B business development.
- Interacted with customers professionally by phone and email to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Established efficient workflow processes, improving operational efficiency.
- Conducted regular performance reviews for continual staff improvement.
- Handled sensitive employee issues with discretion, fostering a positive work environment.
- Assessed operational procedures and initiated improvements where necessary.
- Maintained up-to-date knowledge of industry trends, ensuring competitive edge in market place.
CUSTOMER SERVICE ADVISOR
Vision Direct
Remote
2022.03 - 2023.11
- Recorded customer communications to maintain proper documentation.
- Offered detailed advice on product and service benefits.
- Tracked orders and processed refunds for new and existing customers.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries on calls, email and live chat simultaneously through effective multitasking.
- Salesforce system to keep on top of customer information, queries and complaints
- Assisted customers in product selection to boost sales.
SUPERVISOR
TGI FRIDAYS
Manchester
2019.02 - 2020.07
- Offered instruction, coaching and motivation for enhanced team morale.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Dealt with customer complaints and rectified product and service issues.
Waitress
JAMIES ITALIAN
York
2017.02 - 2019.02
- Provided positive and memorable service by ensuring all needs were met
- Trained new staff members
- Successfully multitasked looking after multiple customers to high standards
- Increased table turnover by 20%
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
Health And Social Care - BTEC Level 3 Extended Diploma
RUNSHAW COLLEGE
Leyland06.2015
GCSEs -
STANDISH COMMUNITY HIGH SCHOOL
Wigan 2007.09 - 2012.06
Skills
- Sales enquiry handling
- Complaint handling
- Creative problem solving
- Used Airtable to manage customer information and timelines
- Transaction processing
- Customer relationship management
- Staff performance evaluation
- Cross-department collaboration
- Task delegation
- Customer service excellence
- Training and development
- Salesforce
- Leadership
Timeline
Senior manager, administration
ECO Improvements Experts LTD
2023.11 - Current
CUSTOMER SERVICE ADVISOR
Vision Direct
2022.03 - 2023.11
SUPERVISOR
TGI FRIDAYS
2019.02 - 2020.07
Waitress
JAMIES ITALIAN
2017.02 - 2019.02
GCSEs -
STANDISH COMMUNITY HIGH SCHOOL
2007.09 - 2012.06
Health And Social Care - BTEC Level 3 Extended Diploma
RUNSHAW COLLEGE