Belinda Maslin
Newport
Summary
With 29 years of experience in the telecommunications sector, including roles at Orange, EE, and BT, I excel in interpersonal and communication skills, both written and verbal. I possess exceptional time management and attention to detail, a conscientious approach and go the extra mile for colleagues and stakeholders. I am currently seeking a new opportunity following redundancy from BT, with a focus on creating a supportive work environment akin to a new work family.
Overview
37
37
years of professional experience
Work history
Investigations Security Analyst
BT
Bristol
2010.04 - Current
- Assisted in conducting corporate investigations to identify potential fraud cases.
- Supported analysis of retail fraud incidents to determine patterns and risks.
- Aided in recognising insider threats and external fraud actors through thorough research.
- Gathered and organised evidence to facilitate case progression.
- Cooperated with internal specialists and law enforcement to advance investigations.
Senior Fraud Analyst
EE
Bristol
2000.10 - 2010.03
- Conducted analysis and validation of new customer connections to identify potential fraudulent activity.
- Requested identity documentation when necessary.
- Assisted in managing roaming and international revenue share fraud cases.
- Handled fraud aged debt and coordinated forced termination processes.
- Linked fraud series together for case progression by corporate investigation department.
Collections Call Centre Representative
Orange
Bristol
1996.04 - 2000.10
- Assisted in creating a positive company image for customers.
- Handled incoming calls from customers experiencing payment difficulties.
- Facilitated payment arrangements to prevent service withdrawal.
- Conducted outbound calls to discuss broken payment plans.
- Adhered to communication procedures and guidelines for consistency.
Personal Assistant
Kelland & Partners
Bristol
1989.01 - 1996.02
- Assisted senior partner with daily tasks.
- Facilitated communication with partners and clients.
- Supported coordination of instructions with financial services companies.
- Maintained client database for all business associates.
- Provided assistance with commission forecasting.
Education
GCSEs -
Filton High School
BristolSkills
- Microsoft office suite mastery
- Advanced typing speed
- Case management software proficiency
- Client handling techniques
- Confidentiality assurance
- Tactful diplomacy
- Strong initiative taking
- Interpersonal communication strength
Affiliations
- I love to cook, holiday and my family.
Timeline
Investigations Security Analyst
BT
2010.04 - Current
Senior Fraud Analyst
EE
2000.10 - 2010.03
Collections Call Centre Representative
Orange
1996.04 - 2000.10
Personal Assistant
Kelland & Partners
1989.01 - 1996.02
GCSEs -
Filton High School