Belinda Koskei
Slough
Summary
Dependable professional with proactive approach, ready to excel. Possesses exceptional organizational skills and proficiency in communication, ensuring seamless office operations. Aims to enhance workplace productivity and contribute to positive office environment. Offering strong organizational and communication skills, with keen ability to manage time efficiently. Knowledgeable about office software, administrative tasks, and customer service. Ready to use and develop multitasking, scheduling, and teamwork skills in this role.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
E-Commerce manager
VC Gift Stores
Slough
06.2020 - Current
- Implemented SEO strategies for improved website visibility.
- Monitored web analytics to inform strategic decisions.
- Conducted market research for identifying new business opportunities.
- Ensured compliance with all relevant regulations in the e-commerce sector.
- Implemented effective pricing strategies to maximise profits.
- Improved inventory management by implementing stock control measures.
Front-desk as secretary and fashion assistant
Shytess Fashion House.
Nairobi, Nairobi
02.2024 - 04.2024
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Created a systematic filing system, ease of document retrieval was achieved.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Updated files and records with precise system navigation.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
Front-desk as secretary/ cashier
BEDCY Beauty Parlor
Eldoret, Uasin Gishu
01.2019 - 08.2019
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed calendars, strategically scheduling appointments to maximise availability.
Education
Higher National Diploma - Fashion Design
Mcensal School of Fashion And Design
Nairobi, Kenya 10.2019 - 03.2024
Certificate of Higher Education -
Maria Soti Education Centre
Eldoret, Kenya 02.2015 - 11.2018
Skills
- Fashion styling
- Textile knowledge
- Pattern cutting proficiency
- Photoshop editing
- Tailoring competency
- Customer service knack
- Order processing
- E-Commerce familiarity
- Project management capabilities
- Cash handling
- Competitor analysis capability
- Customer service excellence
- Financial transactions recording
- Stock management
- Cash register maintenance
- Receipt issuing
- Microsoft office proficiency
- Reception area maintenance
- Mail sorting and distribution
- Invoice processing
- Digital consumer behaviour insight
- Inventory control efficiency
Languages
English
Proficient (C2)
Swahili
Proficient (C2)
Afrikaans
Proficient (C2)
Affiliations
- Reading books
- Taking walks
References
References available upon request.
Timeline
Front-desk as secretary and fashion assistant
Shytess Fashion House.
02.2024 - 04.2024
E-Commerce manager
VC Gift Stores
06.2020 - Current
Higher National Diploma - Fashion Design
Mcensal School of Fashion And Design
10.2019 - 03.2024
Front-desk as secretary/ cashier
BEDCY Beauty Parlor
01.2019 - 08.2019
Certificate of Higher Education -
Maria Soti Education Centre
02.2015 - 11.2018
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