Belinda Brooks

Experienced and visionary Customer Success leader with over 15 years’ success in driving strategic value, consultation, retention, and innovation across global enterprise portfolios. Proven ability to lead and mentor high-performing teams within matrixed, cross-functional environments. Adept at aligning customer outcomes to strategic OKRs and leveraging customer insights, market trends, and product data to transform engagement and accelerate growth. Passionate about enabling transformation through AI and cloud-based solutions, and driving teams to deliver consultative value to Fortune 500 stakeholders.

"Belinda shares a passion for customers and CS teams and she works closely with CS Directors and VP’s in driving operational excellence in the CS practice as well as advising the CS team by leveraging key indicators such as health scores, engagement, early risk warnings. All of which assists CSM’s in retaining and growing their book of business.Belinda is an asset to our team and is always willing to help drive to positive outcomes."

Rajie Naicker, VP Customer Success ON24, APAC

"I have had the pleasure of working directly with Belinda for over 2 years. She made such an impact regionally, I was able to pull her into a Global Sr. Director Role to help drive initiatives and the Customer Success practice across our global teams. I can't speak highly enough about Belinda, her diligence, dedication and passion for everything she is involved in. She stands out due to her strong initiative and ability to assess not only what needs to get done, but efficiency through the execution. Short and sweet...Belinda is a rock star!"

Chris Dishman, VP Global Customer Success ON24

"Belinda is great to work with; direct and funny she doesn't hold back when she sees something wrong and she always comes with a solution. In her role as customer success director she was extremely knowledgeable about her accounts and those of her team. She was a great manager; compassionate but also demanding of her team's best.
Belinda has since gone on to a global role in which she is providing real leadership in how we report on and manage the data around our customer base across all regions. This role requires diligence as well as perseverance, two areas Belinda excels in. The quality of her work shows in the constantly increasing quality and value of the meetings she chairs and the reports and customer retention recommendations she provides.
I would not hesitate to work with Belinda again or to recommend her for a demanding role."

Leo Ryan, VP Customer Success, EMEA ON24