BELINDA ANOKYE-GYAN
Hucknall
Summary
Detail-oriented Auditor with track record of quickly completing complex audit projects. Experienced in public and private accounting, specializing in systems and processes audits. Well-versed in managing entire audit process from planning and risk assessment to fieldwork.
Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
IT AUDIT SPRECIALIST-LARGE BUSINESS
HM REVENUE AND CUSTOMS
2019.01 - Current
- Employed critical thinking to identify and quantify tax risks by evaluating and interrogating business systems and governance, through face-to-face, walkthroughs and interviews, and provide audit opinion for the Business Risk Review
- Interviewed business representatives, both virtually and face to face, from all levels of their organisation and supported colleagues with difficult customer conversations
- Coordinated and progress a portfolio of risks and businesses and delivered quality solutions within agreed expectations and timeframes
- Worked with CCMs and tax teams to form a judgement of whether business’s systems and processes mitigate inherent tax risk
- Developed and present audit responses to assess priority risks and recommended appropriate follow-up action
- Identified new, emerging work or where Audit products and services can be enhanced, sharing knowledge and best practice with the LB Audit Community
- Completed all required management information systems timely and accurately, record audit results, and comply with LB Audit Standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with auditee staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Planned and executed follow-up audits at appropriate intervals.
- Executed audit phases and entered data into accounting software for analysis.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Interviewed auditees to gather data needed to conduct audits.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
- Interpreted compliance laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Assessed internal control risks of network through information system audits.
- Consulted clients on internal control systems development and audit program improvements.
- Interviewed business owners to understand needs and explain audit scope.
- Prepared working papers, reports and supporting documentation for audit findings.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
COMPLIANCE OFFICER-ISBC
HM REVENUE AND CUSTOMS
2017.01 - 2019.01
- Quality checking cases that has been investigated by Compliance Executive Officers to ensure they meet the desired quality standard of HMRC
- Providing assistance and support to Executive Officers on Complex compliance cases
- Conducting compliance checks to make sure individual citizens are paying the right amount of tax
- Reviewing, analysing, and interrogating intelligence, customer data, records, and case files, and deciding on the appropriate compliance response
- Providing risk, intelligence, and technical support solutions to teams across HMRC
CUSTOMER SERVICE ADVISOR
MARINE & GENERAL INSURANCE BROKERS
2009.08 - 2016.07
- Advising clients on their life policies as to how best their policies can be of benefit to them
- Educating the target market as to why they need life insurance policies
- Liaise with insurance companies on matters concerning the policies of clients
- Disinvesting, withdrawing and seeking loan on behalf of our clients
- General customer service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Described product highlights and benefits to help guide purchasing decisions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Education
MBA - Project Management
Ghana Institute of Management & Public Administrat
Ghana12.2014
Bachelor of Arts - Sociology and Political science
University of Ghana
GhanaSkills
- Data Analysis
- Audit Programs and Processes
- Test Financial Controls
- Business Process modelling
- Risk Aversion Recommendations
- Issue Resolution
- Information Systems Examination
- Quality Assessments
- Critical Thinking and Analysis
- Government Standards
Certification
- BCS Foundation Certificate in Business Analysis
- Professional Scrum Master 1
- Professional Scrum Product Owner 1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT AUDIT SPRECIALIST-LARGE BUSINESS
HM REVENUE AND CUSTOMS
2019.01 - Current
COMPLIANCE OFFICER-ISBC
HM REVENUE AND CUSTOMS
2017.01 - 2019.01
CUSTOMER SERVICE ADVISOR
MARINE & GENERAL INSURANCE BROKERS
2009.08 - 2016.07
MBA - Project Management
Ghana Institute of Management & Public Administrat
Bachelor of Arts - Sociology and Political science
University of Ghana
- BCS Foundation Certificate in Business Analysis
- Professional Scrum Master 1
- Professional Scrum Product Owner 1
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