A highly skilled and analytical IT professional with exceptional problem-solving abilities and a logical approach to identifying and resolving technical issues. Compassionate Mental Health Support Specialist with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Hi, I’m
BELEMA KALIO
Mental Health Support Worker
Stevenage
Summary
Overview
11
years of professional experience
6
years of post-secondary education
Work History
Hertfordshire Partnership Foundation Trust NHSHatfield
Mental Health Support Worker
08.2020 - Current
Job overview
- Provided support to clients experiencing substance abuse issues by offering access to additional resources and targeted programs
- Maintained strict confidentiality of clients' information
- Established strong relationships with medical, welfare, and educational agencies serving clients' needs
- Assisted clients in making informed decisions and following individual treatment plans, enabling them to achieve their personal and treatment-related goals
- Produced detailed progress reports and liaised with clients and their families to discuss ongoing treatment
- Proactively organized and completed relevant training to assess gaps in competence and knowledge base for continued professional development
- Monitored patients' conditions by taking pulse and weight
- Established and maintained working relationships with clients based on trust and non-judgment
- Actively listened to clients' struggles to signpost relevant support
- Liaised with external and internal professionals to provide holistic support.
RCCG Central Office UKStevenage
IT Support
06.2017 - 03.2020
Job overview
- Organized workspaces for employees by setting up computers, monitors, associated cabling, and equipment
- Maintained internet and intranet websites to ensure maximum reliability and usability
- Established and troubleshot network and data communications systems to ensure smooth operations
- Supported loading of peripheral equipment with selected materials to ensure efficient usage
- Distilled complex technical information into easily digestible instructions for end-users to improve their understanding
- Answered user questions about hardware and software operation to help resolve problems
- Installed new software for users and monitored version and patch update requirements to ensure that users are using the latest software versions
- Followed manufacturing instructions and design specifications when completing repairs to ensure compliance with standards
- Scanned systems, diagnosed, and corrected equipment failures and performance issues to ensure optimal system performance
- Carried out new hardware installations and updates, keeping systems functional and secure
- Prepared equipment for staff uses by installing cables, operating systems, and software
- Delivered reliable, high-quality technical support to an average of 10 users daily to ensure that user issues are resolved promptly
- Followed technical documentation for accurate installation, maintenance, and repair work to ensure compliance with standard procedures
- Tracked computer system and network performance to identify root causes of issues to address them effectively.
Cygnet Health CareStevenage
Security Receptionist
06.2012 - 05.2017
Job overview
- Kept reception area clean and neat to give visitors a positive impression of the company
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Monitored building security, updated logs, and issued visitor badges
- Coordinated incoming and outgoing packages and mail to facilitate distribution
- Managed over 200 calls per day from multi-line telephone system and documented messages
- Solved administrative and customer service issues with knowledgeable assistance and friendly support
- Scheduled meetings and client appointments for various departments
- Supported fire evacuations with clear communication and rigorous attendance checks
- Delivered front of house duties with warm and professional manner
- Reduced waiting times through effective time and resource management.
Boots UKHitchin
Customer Advisor
11.2011 - 06.2012
Job overview
- Managed high-volume customer enquiries across various channels, delivering helpful, prompt and professional service
- Correctly named client needs, providing tailored, personalized guidance to ensure outstanding customer experiences
- Exceeded targets by upselling and cross-selling products
- Maintained up-to-date product and service knowledge by attending regular training opportunities
- Offered detailed advice on product and service benefits
- Identified and effectively resolved customer issues, consistently meeting call time targets
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Adhered strictly to policies and procedures for continued company compliance.
Education
Udemy
from Microsoft Intune/Endpoint Management
03.2023 - 04.2023
University Overview
Dion Training
Introduction To Service Management With ITIL4
02.2023 - 03.2023
University Overview
Google
Coursera: Earned a Google IT Support Professional Certificate
11.2022 - 03.2023
University Overview
Google Technical Foundation Fundamentals ,The Bits and Bytes of Computer Networking, Operating Systems and You: Windows and Linux Operating Systems, System Administration and Infrastructure Services, and IT Security
Coventry University
Cybersecurity Landscape
12.2022 - 01.2023
University Overview
University of Leeds
Communication And Interpersonal Skills At Work
10.2022 - 11.2022
University Overview
EC Council
Introduction To Effective Network Analysis Course
10.2022 - 11.2022
University Overview
The Open University
Introduction To Cybersecurity
09.2022 - 11.2022
University Overview
Integer Solutions
from Industrial Security
08.2014 - 11.2014
University Overview
University of Science And TechnologyPort Harcourt, Nigeria
Bachelor of Science degree from Mathematics/Statistics
03.1999 - 04.2004
University Overview
Skills
Superior communication skillsActive DirectoryCyber essentials policiesCCTV and key fobsInfrastructure planning and designNetwork configurationFirewalls and endpoint securityTechnical supportOffice 365Remote access technologyService ManagementHardware and software installation
Ticketing Systems
System development and administrationReporting and documentationSystem upgradesPatient evaluations
Progress monitoring
Building rapport
Microsoft Intune MAM/MDM
Linux/Windows OS
Timeline
Udemy
from Microsoft Intune/Endpoint Management
03.2023 - 04.2023
Dion Training
Introduction To Service Management With ITIL4
02.2023 - 03.2023
Coventry University
Cybersecurity Landscape
12.2022 - 01.2023
Google
Coursera: Earned a Google IT Support Professional Certificate
11.2022 - 03.2023
University of Leeds
Communication And Interpersonal Skills At Work
10.2022 - 11.2022
EC Council
Introduction To Effective Network Analysis Course
10.2022 - 11.2022
The Open University
Introduction To Cybersecurity
09.2022 - 11.2022
Mental Health Support Worker
Hertfordshire Partnership Foundation Trust NHS
08.2020 - Current
IT Support
RCCG Central Office UK
06.2017 - 03.2020
Integer Solutions
from Industrial Security
08.2014 - 11.2014
Security Receptionist
Cygnet Health Care
06.2012 - 05.2017
Customer Advisor
Boots UK
11.2011 - 06.2012
University of Science And Technology
Bachelor of Science degree from Mathematics/Statistics
03.1999 - 04.2004