Summary
Overview
Work history
Education
Skills
References
References
Quote
Timeline
Generic
Bekezela Ndlovu

Bekezela Ndlovu

Mental Health Support Worker
WORKINGTON,CUMBRIA

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

27
27
years of professional experience
17
17
years of post-secondary education

Work history

Training and Development Lead

MK Hospital Kendal
Kendal, Cumbria
01.2024 - Current
  • Training and development, conduct training sessions with care staff
  • Senior Carer/Team Leader
  • Identify areas for professional development among staff and facilitate appropriate training
  • Supervise and mentor junior carers, providing guidance and support as needed
  • Spot Checks to ensure compliance and integrity in the field
  • Care Plan Review periodically to ensure continuity and improvement
  • Conduct regular audits and assessments to identify areas for improvement
  • Assist clients with personal hygiene, including bathing, grooming, and dressing
  • Help with mobility, transferring, and positioning of clients as needed
  • Provide High-quality care and support to individuals in need
  • Administer medications as prescribed and keep accurate records
  • Ensure compliance with relevant regulations, policies, and procedures
  • Create and update care plans for individuals, considering their unique needs.
  • Communicated ideas and information clearly and concisely, both verbally and in writing
  • Filed physical and digital documents, prioritising accessibility and data accuracy.
  • Supported clients with personal care tasks including dressing, showering and toileting, maintaining respect and confidentiality throughout.
  • Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Submitted reports to manager regarding status of client.
  • Answered questions from clients, family members, and other carers.
  • Devised and implemented training and development programmes to achieve individual goals.
  • Improved operations by implementing training and development sessions into employee schedules.

Field Operations and Logistics Lead

MK Hospital@ Home
Kendal, Cumbria
12.2023 - Current
  • Coordinate and manage logistics related to delivery of care services
  • Help with mobility, transferring, and positioning of clients as needed
  • Communicate effectively with care staff, individuals under care
  • Administer medications as prescribed and keep accurate records
  • Ensure compliance with relevant regulations, policies, and procedures
  • Develop and implement emergency response plans for both care and logistics ensuring the safety and well-being of all individuals in all situations
  • Report any issues or concerns related to both care and logistics promptly to higher management
  • Monitor and assess the health and progress of individuals under care, adjusting plans accordingly.

Health care assistant

MK Hospital @ Home
Kendal, Cumbria
06.2023 - Current
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Worked closely with nurses to maintain high levels of communication.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Positioned, lifted and transported patients with limited mobility.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

Care Assistant

Entembeni Old People's Home
Bulawayo, Zimbabwe
01.2022 - 12.2022
  • Assist clients with personal hygiene, including bathing, grooming, and dressing
  • Help with mobility, transferring, and positioning of clients as needed
  • Support in meal preparation, feeding, and monitoring dietary requirements
  • Administer medications as prescribed and keep accurate records.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Positioned, lifted and transported patients with limited mobility.
  • Actively participated in ongoing training to strengthen skills in clinical record-keeping, complex care planning and dementia care.
  • Maintained comprehensive patient charts to facilitate continuum of care and document patient assessments, interventions and results.
  • Completed dementia assessments each week and treated patients with existing diagnoses.

Krispy Kreme Manager

Krispy Kreme
01.2019 - 01.2021
  • Operational Oversight: Monitor inventory levels, order supplies, and manage stock
  • Customer Service: Maintain a welcoming and efficient dining experience
  • Financial Management: Implement pricing strategies and promotions to maximize revenue
  • Compliance and Quality Standards: Ensure compliance with health and safety regulations.

Mental Health Support worker

Ingutsheni Mental Health Hospital Bulawayo,
Bulawayo, Matebeleland,Bulawayo, Zimbabwe
01.2017 - 11.2018
  • Maintained confidentiality of clients' information.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Helped service users to gain ability to function independently in society.
  • Assisted service users to obtain and access community resources.
  • Provided emotional support to patients and families facing challenging situations.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Observed and evaluated patients to detect changes in behaviour or abnormalities.
  • Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.

Jimmy's Fish & Chips Manager

Jimmy's Fish & Chips
01.2012 - 01.2016
  • Operational management of the day-to-day restaurant operations, ensuring smooth functioning
  • Customer Service: Ensure excellent customer service and satisfaction
  • Financial Management: Monitor and control costs, including labor and food expenses
  • Compliance and Quality Standards: implement and enforce restaurant policies and procedures.

Steers Manager

Steers
01.2009 - 01.2011
  • Supervise staff, including hiring, training, and scheduling
  • Front of the house management, ensure excellent customer service and satisfaction
  • Compliance and Quality Standards: implement and enforce restaurant policies and procedures.

Wimpy Manager

Wimpy
01.2007 - 01.2009
  • Staff management, including hiring, training, and scheduling
  • Inventory administration of stock levels and ordering
  • Implementing and managing short term incentive targets for staff.

DS Max Salesperson

DS Max
01.2003 - 01.2006
  • Customer Engagement: Build and maintain relationships with clients
  • Sales Generation: Actively prospect and acquire new customers
  • Negotiation and Closing: Close deals and finalize transactions with customers
  • Documentation and Reporting: Maintain accurate records of sales activities.

BRC Operations Assistant

BRC
01.2001 - 01.2003
  • Interpreter
  • Trainer of new staff
  • Any other duties as assigned.

LDS Church Missionary

LDS Church
01.1998 - 01.2001
  • Evangelism and Outreach: Engage in outreach activities to connect with communities and individuals
  • Community Service: Implement and participate in humanitarian projects
  • Cultural Sensitivity: Build relationships with people from different cultural backgrounds
  • Spiritual Counseling and Support: Provide support to those seeking spiritual growth and connection.

Education

NVQ Level 3 - Train to be Trainer on Demand

The Training Initiative UK
Birmingham
10.2023 - 10.2025

NVQ Level 3 - Care Certificate

Care Demy UK
United Kingdom
07.2023 - 09.2023

NVQ Level 3 - Palliative Care in Cancer and Dementia Care Giving Skills

Entembeni Old People's Home Zimbabwe
Bulawayo
01.2023 - 03.2023

NVQ Level 3 - Equality and Diversity & LGBQT+

Florence Academy UK
United Kingdom
03.2023 - 05.2023

NVQ Level 3 - Moving People Safely

The Training Institute
Birmingham,United Kingdom
10.2023 - 10.2025

NVQ Level 3 - Safe Handling and Administration of Medication

The Training Initiative
United Kingdom
10.2023 - 10.2025

NVQ Level 3 - Dementia Awareness

The Training Institute
Birmingham,United Kingdom
09.2023 - 09.2025

NVQ Level 3 - Safeguarding Vulnerable Adults

The Training Initiative
Birmingham,United Kingdom
09.2023 - 09.2025

NVQ Level 3 - The Jewels in Dementia

Lancashire and South Cumbria Social Care Train Hub
United Kingdom

NVQ Level 3 - Oral Suctioning

Lancashire and South Cumbria Social Training Hub
United Kingdom
02.2024 - 02.2027

NVQ Level 3 - Catheter Care

Lancashire South Cumbria Social Care Training Hub
United Kingdom
01.2024 - 01.2027

NVQ Level 3 - Falls Awareness

Lancashire South Cumbria Social Care Training Hub
United Kingdom
02.2024 -

NVQ Level 3 - Malnutrition MUST Training

Lancashire South Cumbria Social Care Training Hub
United Kingdom
06.2024 -

NVQ Level 3 - Leg Ulcer Management

Lancashire South Cumbria Social Care Training Hub
United Kingdom
03.2024 -

Skills

  • Leadership skills
  • Team Leadership
  • Microsoft Excel
  • Strategic Planning
  • Operational support
  • Logistical planning
  • Team motivation
  • Coaching leadership
  • Performance appraisals
  • Vehicle maintenance
  • Full UK driving licence
  • Customer-focused
  • Marketing

References

References available upon request.

References

  • C Tshuma, Entembeni (Administrator), +263 71 815 1155
  • Megan Nxumalo ,MK Hospital @ Home +44 7476 878751
  • Costa Niarchos, Manager Krispy Kreme, +27 60 562 1314
  • Nazeer Mohamed, Jimmys Fish & Chips, +27 84 623 0441

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

NVQ Level 3 - Malnutrition MUST Training

Lancashire South Cumbria Social Care Training Hub
06.2024 -

NVQ Level 3 - Leg Ulcer Management

Lancashire South Cumbria Social Care Training Hub
03.2024 -

NVQ Level 3 - Oral Suctioning

Lancashire and South Cumbria Social Training Hub
02.2024 - 02.2027

NVQ Level 3 - Falls Awareness

Lancashire South Cumbria Social Care Training Hub
02.2024 -

NVQ Level 3 - Catheter Care

Lancashire South Cumbria Social Care Training Hub
01.2024 - 01.2027

Training and Development Lead

MK Hospital Kendal
01.2024 - Current

Field Operations and Logistics Lead

MK Hospital@ Home
12.2023 - Current

NVQ Level 3 - Train to be Trainer on Demand

The Training Initiative UK
10.2023 - 10.2025

NVQ Level 3 - Moving People Safely

The Training Institute
10.2023 - 10.2025

NVQ Level 3 - Safe Handling and Administration of Medication

The Training Initiative
10.2023 - 10.2025

NVQ Level 3 - Dementia Awareness

The Training Institute
09.2023 - 09.2025

NVQ Level 3 - Safeguarding Vulnerable Adults

The Training Initiative
09.2023 - 09.2025

NVQ Level 3 - Care Certificate

Care Demy UK
07.2023 - 09.2023

Health care assistant

MK Hospital @ Home
06.2023 - Current

NVQ Level 3 - Equality and Diversity & LGBQT+

Florence Academy UK
03.2023 - 05.2023

NVQ Level 3 - Palliative Care in Cancer and Dementia Care Giving Skills

Entembeni Old People's Home Zimbabwe
01.2023 - 03.2023

Care Assistant

Entembeni Old People's Home
01.2022 - 12.2022

Krispy Kreme Manager

Krispy Kreme
01.2019 - 01.2021

Mental Health Support worker

Ingutsheni Mental Health Hospital Bulawayo,
01.2017 - 11.2018

Jimmy's Fish & Chips Manager

Jimmy's Fish & Chips
01.2012 - 01.2016

Steers Manager

Steers
01.2009 - 01.2011

Wimpy Manager

Wimpy
01.2007 - 01.2009

DS Max Salesperson

DS Max
01.2003 - 01.2006

BRC Operations Assistant

BRC
01.2001 - 01.2003

LDS Church Missionary

LDS Church
01.1998 - 01.2001

NVQ Level 3 - The Jewels in Dementia

Lancashire and South Cumbria Social Care Train Hub

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Bekezela NdlovuMental Health Support Worker