Accomplished Principal Product Marketing Manager with over 25 years of professional experience in SaaS, digital marketing, and product management. Expert in driving business growth and market share through innovative Go-To-Market strategies and multi-channel campaigns. Proven track record in launching products and leading GTM teams across various industries, including eCommerce, Financial Services and healthcare. Adept at leveraging data analytics to deliver customer-centric solutions and enhance sales performance.
· Developed and executed continuous marketing strategies with a complete mix of short-term and long-term initiatives and secured NPD listings with Top customers like Lyreco and Spicers.
· Analysed market situation and implemented strategies for pricing, product line extensions, customer buying triggers, and consumer pain points, which increased the overall category performance by 5%.
· Responsible for all stages of the NPD process, recommending the scope of future product lines to prepare return-on-investment analyses and launching new concepts, I have launched Seven successful ideas in my time at Avery.
· Created a new sales channel, implemented a sales strategy, and delivered a +2% per year in a declining category.
· Found a gap in the E-commerce industry for an address App and led the application development group to deliver this to business with fantastic ROI.
· Found a massive opportunity with growing the Franking Machine industry, launched a whole new category, led the marketing campaign, and successfully launched this across all the customer's channels, leading up to 200K revenue just with two SKUs.
· Launched Brand #CrockFit across all Social Media channels and increased by 20K within the first two months.
· Managed the SEO/SEM, marketing database, social media planning, email communication, and display advertising campaigns with complete budget control.
· Developed 18 fitness products online using a strategic and timely campaign, which increased sales by 30% within the first week of the launch.
· Directing the entire digital marketing operation within CrockFit, covering budgets, channels, advertising, Public Relations activity, and social media channels.
· Identifying and realising opportunities through brand activation, sponsorship activities, and innovation.
· We raised brand awareness by creating targeted marketing collateral and efficiently utilised social media, local media, and reliable partner communications.
· I have worked with various Cloud-based platforms, including Wix, Square space, Shopify, and WordPress.
· Owned customer-focused campaigns using MailChimp and generated additional revenue from "Sitting on the fence" customers.
· I hired, trained, and managed a team of six to successfully manage the planning, buying, logistics, designing, and product launches across all sales channels.
· Revived faltering customer relationships in Dubai (Landmark groups), increasing revenue from £10 Million to £12 Million through strategic sourcing from China.
· Directly managed 40 vendors across China and nurtured relationships through regular visits, resulting in rebates and price reductions of over 3% across all SKUs.
· Took over direct sourcing of suppliers when an Agent in Hong Kong opted out, resulting in an immediate increase of 20% savings in revenue.
· Managed/delivered UK retailers' product launches to retailers, including Wilko, The Range, Homebase, Argos, Debenhams, Boots, and B&Q.
· Responsible for negotiating payments with suppliers and customers, resulting in savings of 200-300k YOY.
· Proud product manager of Six successful catalogue launches across wholesale, Retail, and online channels.
Market Research and Analysis: Proficient in conducting comprehensive market research, analysing industry trends, and gathering insights to inform product positioning and the Competitive landscape (quantitative and qualitative research)
Cross-Functional Collaboration: Extensive experience collaborating with cross-functional teams and working with C-suite on keynote speeches
Customer Journey Mapping: Proficient in understanding customer personas, mapping their journey, and identifying touchpoints to deliver targeted messaging and content that resonates with different audience segments
Competitive Analysis: Experienced in conducting competitive analysis, identifying market opportunities, and effectively positioning products against competitors to capitalise on strengths and differentiate from others in the market
Data-Driven Decision Making: Adept at leveraging data and analytics to drive marketing decisions, measure campaign performance, and optimise go-to-market strategies based on quantitative insights
Leadership and Management Skills: Team Management / Leadership /Change Management / Stakeholder Engagement / Project Management
Strategic Business Skills: Go-to-market strategy / International Business Strategy / Analytical and Strategic Thinking / Retail Management
Marketing: Product and Value Positioning / Industry / Vertical Value Positioning/ Integrated Campaign activation / Digital Marketing Strategy / Social Media Strategy
Sales Enablement Skills: Sales Activation & Engagement / Sales Kit creation and activation / Sales Training
Product Management Skills: Product Launches / Vendor Management / Product Evangelism
Customer and Market Analysis Skills: Ideal Customer Profile Development / Customer Insights / Quantitative and Qualitative research / Competitive Analysis
Industry-Specific Skills: B2C / B2B / eCommerce/ FinServe Retail / Fashion / Home Décor / Consumer goods / Health & Fitness
Digital Marketing Skills: Website Optimisation / Social Media / Webinars
· At UserTesting,
- I led multi-channel campaigns that resulted in an 8% YoY growth in the eCommerce sector, directly influencing a significant increase in market penetration and customer engagement.
- Managed the merger and discontinuation of a competitor's product in France. Led initiatives for sales enablement, customer onboarding, critical stakeholder management, and reported metrics to the C-suite. Ensured minimal customer churn during the platform transfer through effective messaging and value proposition.
- Developed an outbound sales initiative, leading to a 10% YoY increase and improved conversions.
· At Avery UK, I established a new sales channel, implemented a sales strategy, and delivered a +2% annual growth in a declining category.
· Spearheaded a COVID-19 response strategy that revitalised ADP's managed services, boosting sales revenue by 54% and increasing the marketing pipeline by 125%.