Summary
Overview
Work history
Skills
Timeline
Generic

Bedri Duraku

London,London

Summary

Skilled professional with a range of experience in different fields. I am dependable and value teamwork, organisation and punctuality. I enjoy taking on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results.

Overview

26
26
years of professional experience

Work history

Window Fitter

Munster Joinery
London
08.2024 - Current
  • Performed warranty work requested by customers within agreed terms and conditions.
  • Achieved safe working environment by adhering to health and safety regulations.
  • Repaired damaged window frames, restoring functionality and appearance.
  • Collaborated with builders during construction projects for seamless window integration.
  • Measured window spaces, ensuring accurate fit.
  • Removed old windows and doors for renovation work.
  • Selected proper glass materials and tools for product needs.
  • Used proper size and type of shim to support glass sheeting.
  • Added trims and special finishes to enhance aesthetic appearance.

Team leader

Pret
Victoria, London
12.2021 - 11.2024
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Led shifts and motivated team to drive sales.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Fostered positive employee relationships through communication, training and coaching.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Delegated tasks to make best use of individuals' skills.
  • Supported new hires through onboarding process for speedy and successful training.

Window Fitter

Windows Direct
London, United Kingdom
07.2022 - 07.2024
  • Removed old materials and installed new products during preventative maintenance duties.
  • Installed various window and door types in customers' homes to desired specifications.
  • Installed porches and conservatories to create more space.
  • Answered questions and addressed concerns to provide remarkable customer experience.
  • Performed warranty work requested by customers within agreed terms and conditions.
  • Organised and scheduled workloads to meet company deadlines.
  • Fitted weatherboards, UPVC and aluminium sealant around windows and doors for weatherproofing.
  • Removed old windows and doors for renovation work.
  • Took measurements for new fittings to fit doors and windows properly.
  • Obeyed rules to maintain safe working environment.
  • Cleared leftover materials after work completion for safe disposal.
  • Installed locks and metal arms on newly fitted windows for security.
  • Loaded and unloaded materials from vehicles onto work site.
  • Carried out minor joinery and repaired plasterwork during renovations.
  • Added trims and special finishes to enhance aesthetic appearance.
  • Fixed single, double an triple glazed windows and glass doors in new construction sites.
  • Recorded daily work performed and reported to management.
  • Handled damaged glass sheets to safely remove from kiln.
  • Used diamond tools to smooth and shape glass surfaces.
  • Prioritised daily installation duties to meet tight deadlines.
  • Utilised squaring pole to measure diagonal inst lengths.
  • Reviewed work orders and specifications to verify glass dimensions and details.
  • Restored vehicle safety and functionality with quality glass replacements.
  • Inspected glass sheets to detect blisters or stones.
  • Used proper size and type of shim to support glass sheeting.

Window Fitter

Home Improvements
Croydon, United Kingdom
01.2021 - 07.2022
  • Removed old materials and installed new products during preventative maintenance duties.
  • Installed various window and door types in customers' homes to desired specifications.
  • Installed porches and conservatories to create more space.
  • Answered questions and addressed concerns to provide remarkable customer experience.
  • Performed warranty work requested by customers within agreed terms and conditions.
  • Organised and scheduled workloads to meet company deadlines.
  • Fitted weatherboards, UPVC and aluminium sealant around windows and doors for weatherproofing.
  • Removed old windows and doors for renovation work.
  • Took measurements for new fittings to fit doors and windows properly.
  • Obeyed rules to maintain safe working environment.
  • Cleared leftover materials after work completion for safe disposal.
  • Installed locks and metal arms on newly fitted windows for security.
  • Loaded and unloaded materials from vehicles onto work site.
  • Carried out minor joinery and repaired plasterwork during renovations.
  • Added trims and special finishes to enhance aesthetic appearance.
  • Fixed single, double an triple glazed windows and glass doors in new construction sites.
  • Recorded daily work performed and reported to management.
  • Handled damaged glass sheets to safely remove from kiln.
  • Used diamond tools to smooth and shape glass surfaces.
  • Created decorative glass accents for glass walls, staircases and balustrades.
  • Prioritised daily installation duties to meet tight deadlines.
  • Reviewed work orders and specifications to verify glass dimensions and details.
  • Utilised squaring pole to measure diagonal inst lengths.
  • Restored vehicle safety and functionality with quality glass replacements.

Supervisor

Costa
Chelsea, UK
04.2004 - 12.2021
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.

Car wash attendant

Capital Hand Carwash
London
02.2000 - 03.2004
  • Ensured adherence to quality standards through routine checks on all completed jobs.
  • Handled cash transactions accurately, maintaining trust in financial dealings from clients.
  • Carried out rigorous customer verification procedures upon vehicle collection, ensuring smooth-running valet operations.
  • Operated machine polishing equipment with precision.
  • Vacuumed interior spaces of cars meticulously, leaving them spotless and fresh-smelling for customers' satisfaction.
  • Scrubbed vehicle and wheel trim to remove stubborn scum and residue.
  • Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.

Chauffeur

TFL Motor Group
Wimbledon
01.1999 - 02.2000
  • Adhered strictly to privacy policies, maintained confidentiality at all times.
  • Ensured punctuality by maintaining vehicle in top condition and adhering to schedules.
  • Regularly updated control centre on location and availability .
  • Accepted and organised work requests using company app.
  • Communicated effectively to coordinate pick-ups and drop-offs.
  • Enhanced customer satisfaction with courteous and professional behaviour.
  • Selected most appropriate route, accounting for weather and road closures.
  • Followed safe driving practices for safety of fellow travellers and passengers.
  • Provided high-end service by anticipating passenger requirements.

Skills

  • Materials ordering
  • Oral and written communication
  • Building code regulations
  • Installation and maintenance
  • Team oversight
  • Hand and power tools
  • Painting
  • Framing
  • General construction
  • Installation
  • Remoulding and restoration
  • Leadership

Timeline

Window Fitter

Munster Joinery
08.2024 - Current

Window Fitter

Windows Direct
07.2022 - 07.2024

Team leader

Pret
12.2021 - 11.2024

Window Fitter

Home Improvements
01.2021 - 07.2022

Supervisor

Costa
04.2004 - 12.2021

Car wash attendant

Capital Hand Carwash
02.2000 - 03.2004

Chauffeur

TFL Motor Group
01.1999 - 02.2000

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Bedri Duraku