Becky Reynolds
Coventry
Summary
HR specialist passionate about developing inclusive and high-achieving workplace cultures.
Background in pharmacy dispensing and business support role develops a rare fusion of clinical expertise, operational strength, and commitment to prioritizing people.
Proficient in harmonizing challenging compliance requirements with genuine workforce engagement
Overview
8
8
years of professional experience
Work history
HR Hub Advisor
Severn Trent
Coventry
2025.03 - Current
- Regularly reviewed and integrated changes in legislation and company policies to enhance compliance and decision-making processes.
- Managed daily queue processes effectively, addressing pay queries and pre-casework queries to streamline workflow and enhance service delivery.
- Executed HR roadshows using strategic planning to enhance employee engagement and provide clarity on available resources.
- Facilitated payroll processing and developed detailed reports with Excel, focusing on enhancing operational efficiency.
Business Support Officer
Warwickshire County Council
Warwick
2023.10 - 2025.03
- Coordinated administrative support for operational teams by leveraging a range of software tools, including word processing, Excel spreadsheets, and specialised financial and social care databases.
- Utilised multiple communication channels to deliver professional customer services, addressing enquiries from internal departments and external clients efficiently.
- Achieved accurate and timely processing of invoices, enhancing payment efficiency. Resolved invoice discrepancies, improving accuracy and vendor relationships. Facilitated the raising of purchase orders, streamlining procurement processes. Optimised stock management for stationery and first aid items, ensuring readiness and compliance.
- Utilised notetaking skills to accurately record proceedings of social care resettlement meetings, ensuring comprehensive coverage of all relevant topics and decisions made.
Pharmacy Dispenser
Tesco Pharmacy
Warwick
2023.04 - 2023.10
- Supporting and delivering Pharmacy services and the dispensing process according to the Standard Operating Procedures.
- Dealing with clinical and legal queries from healthcare practitioners within area of competence.
- Dispensing prescription medicines, ensuring attention to detail and accuracy is always kept.
- Talking to customers and offering information in a confident, friendly, and professional manner, providing customers with a great service.
- Offering appropriate information to customers on common ailments, symptoms, and products.
- Ensuring all dispensary routines and Standard Operating Procedures are followed.
- Ensuring dispensary and consulting rooms are clean, tidy, and free of clutter.
- Ensuring all prescription administration is accurate and completed on time.
- Carrying out all procedures accurately to protect profit and ensure we trade safely and legally.
Store Manager
Holland & Barrett
Warwickshire
2022.01 - 2023.03
- Facilitated communication among team members to enhance collaboration and productivity.
- Oversaw key management and access control to ensure security and operational efficiency.
- Coordinated schedules to ensure efficient use of time and resources.
- Executed processing deliveries efficiently to ensure timely fulfilment.
- Redesigned store layouts to enhance customer flow and shopping experience.
- Led high-performing team to achieve operational excellence.
- Assisted teams in classifying multiple inputs for efficient processing. Coordinated with colleagues to ensure accuracy in data classification. Supported project objectives by maintaining organisation of input documentation.
Pharmacy Dispenser
LloydsPharmacy
Leamington Spa
2020.01 - 2021.12
- Facilitated pharmacy services and executed dispensing processes in accordance with standard operating procedures.
- Assessed legal compliance of dispensed prescriptions to ensure adherence to regulatory standards.
- Address clinical and legal queries from healthcare practitioners to ensure compliance and informed decision-making.
- Administer prescription medicines with meticulous attention to detail and unwavering accuracy.
- Deliver exceptional customer service while providing accurate information to foster trust and satisfaction.
- Communicate comprehensive information to customers regarding common ailments, symptoms, and relevant products.
- Ensure accurate and timely completion of all prescriptions.
Floor Supervisor
JD Sports Fashion
Warwickshire
2018.05 - 2019.11
- Assisted with cash handling processes and cashing up procedures. Supported team members in managing daily cash transactions. Ensured accuracy in cash reconciliation at the end of shifts.
- Managed rota to ensure optimal staffing levels and coverage.
- Facilitated secure data management by implementing robust protocols for data protection.
- Oversee opening and closing procedures to ensure operational efficiency.
- Conducted thorough health and safety checks to ensure compliance with regulations.
- Facilitated training sessions for new starters to enhance their skills and confidence.
- Executed stock rotation to ensure product freshness and minimise waste.
- Assisted teams in completing projects as per established timelines. Supported project planning and coordination efforts. Facilitated communication among team members to ensure project alignment.
Education
GCSE or equivalent -
Trinity catholic school
Leamington Spa 2012.09 - 6 2017
A-Levels or equivalent -
Warwickshire College Group
Warwick 2018.09 - 7 2020
Skills
- HR policy formulation
- Payroll processing
- UK employment law knowledge
- Excel proficiency
- Personal data handling
- DBS check clearance
- Communication with vulnerable groups
- Safeguarding legislation awareness
- Event planning
- Task prioritisation
Timeline
HR Hub Advisor
Severn Trent
2025.03 - Current
Business Support Officer
Warwickshire County Council
2023.10 - 2025.03
Pharmacy Dispenser
Tesco Pharmacy
2023.04 - 2023.10
Store Manager
Holland & Barrett
2022.01 - 2023.03
Pharmacy Dispenser
LloydsPharmacy
2020.01 - 2021.12
A-Levels or equivalent -
Warwickshire College Group
2018.09 - 7 2020
Floor Supervisor
JD Sports Fashion
2018.05 - 2019.11
GCSE or equivalent -
Trinity catholic school
2012.09 - 6 2017