becky metcalfe
Hartlepool,County Durham
Summary
Dedicated Senior Care Assistant skilled in building trusting relationships with residents and their families. Provides emotional support and compassionate end-of-life care, enhancing overall resident satisfaction. Engages in respectful communication, ensuring dignity and respect in all interactions. I Thrive from helping others and always looking to learn new skills and gain further knowledge in all care and social care.
Overview
10
10
years of professional experience
Work History
Senior Care Assistant
Clifton House Residential Home
Hartlepool
04.2023 - Current
- Engaged in respectful communication, respecting the dignity of those in care.
- Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
- Administered medications to residents according to their personalised care plans, adhering to stringent safety protocols.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Provided personalised care and support to residents, enhancing their quality of life.
- Supported residents to achieve personal goals, leading to improved overall resident satisfaction.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Provided compassionate end-of-life care, offering emotional support to both residents and their families during difficult times.
- Responded to emergencies with composure and efficiency, applying first aid and CPR training to safeguard resident health.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Delivered specialised dementia care, utilising evidence-based approaches to support memory and cognitive function.
Retail Assistant
JD Sports
Hartlepool
02.2018 - 04.2023
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Facilitated a clean and safe shopping environment by adhering to health and safety regulations.
- Handled customer returns, refunds and exchanges at customer service desk.
Care assistant
hill Care
Hartlepool
02.2016 - 01.2018
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Engaged in respectful communication, respecting the dignity of those in care.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Documented care plans, hospital actions and patient activities in line with best practices.
Education
NVQ Level 3 - Lead Adult Care Worker
NCFE
01-2016
Diploma of Higher Education - Perfeorming Arts
Stockton Riverside collage
01-2015
Skills
- Medication administration
- Vital signs monitoring
- Dementia care
- Emergency response
- Personal care
- Team collaboration
- Hygiene standards
- Safe manual handling
- Emotional support
- Continuous training
- Problem solving
- Dementia care training
- Safeguarding vulnerable adults
- Patient record keeping
- Safeguarding knowledge
- Patient care
- Patient safeguarding
- Documentation
- Confidentiality understanding
- Dementia and complex needs care
- Excellent communication
- Care plan reviews and implementation
Timeline
Senior Care Assistant
Clifton House Residential Home
04.2023 - Current
Retail Assistant
JD Sports
02.2018 - 04.2023
Care assistant
hill Care
02.2016 - 01.2018
NVQ Level 3 - Lead Adult Care Worker
NCFE
Diploma of Higher Education - Perfeorming Arts
Stockton Riverside collage