Becky Jennett
Livingston,West Lothian
Summary
Compassionate person with a desire to help others, currently seeking a supporting role within a charity or non-profit organisation. Demonstrates empathetic listening skills and an ability to communicate with people from all walks of life. Comfortable explaining complex information in simple terms, maintaining a non-judgmental approach. Emotionally resilient and motivated to learn. Brings a mature outlook with life experience and strong work ethic.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Practice Manager
Clearvue Opticians
Currie, Edinburgh
12.2016 - Current
- Provided warm, welcoming patient care encouraging loyalty and positive word of mouth.
- Answered inbound calls and email enquiries to provide excellent service.
- Resolved customer queries with comprehensive product knowledge and professionalism.
- Assisted elderly and disabled patients with transport to the practice. Set up equipment and assisted optician with home eye tests.
- Managed patient records to ensure data accuracy and confidentiality.
- Excelled under pressure during peak times, managing a high volume of work whilst upholding quality service standards.
- Collaborated closely with GP's, pharmacies and eye hospital staff, ensuring comprehensive patient care.
- Utilised practice management system and website to manage online bookings, text messages and email communications.
- Processed customer payments and ensured timely supplier invoice settlements.
- Responsible for eyewear procurement, pricing, and presentation, ensuring availability of latest trends and frames for diverse budgets.
- Guided customers in selecting spectacles and sunglasses tailored to their prescription, style, and budget requirements.
- Contributed to increased sales with effective marketing including; targeted special offers, local advertising and practice window displays.
Education
COSCA Certificate in Counselling Skills
Smile Counselling
Livingston, West Lothian 05.2025 - 03.2026
Bachelor of Arts - Corporate Communication
Queen Margaret University
Edinburgh 09.1999 - 06.2003
Skills
- Excellent listening, verbal and written communication skills
- Empathetic and non-judgmental approach to life
- Supportive team member, happy to work on a remote or hybrid basis
- Enthusiastic and quick learner, committed to ongoing development
- IT literate Confident using software packages and maintaining accurate database records
- Full clean UK driving licence and access to own car
Volunteering Roles
Home visiting volunteer with Home-Start West Lothian . 08/25 to current. Helping to support local families through emotional issues; listening to parents, offering advice and sharing experiences. Assisting with practical tasks like getting out of the house, attending appointments and organising family life.
Timeline
COSCA Certificate in Counselling Skills
Smile Counselling
05.2025 - 03.2026
Practice Manager
Clearvue Opticians
12.2016 - Current
Bachelor of Arts - Corporate Communication
Queen Margaret University
09.1999 - 06.2003