Becca Hardingham
SALISBURY,ENG
Summary
Accomplished professional with expertise in recruitment and retention strategy, customer relationship management, and staff performance evaluation. Demonstrates strong skills in market trend analysis, resilience under pressure, and organisational structuring. Proficient in computer literacy, aiming to leverage these competencies to drive organisational success and growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Managing director
Dinghams Ltd
Salisbury, Wiltshire
01.2017 - 03.2025
- Directed day-to-day work of 15 employees and motivated teams to exceed objectives.
- Coordinated staff training for improved productivity and customer service.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Improved staff retention with robust HR policies and procedures.
- Conducted regular performance reviews for staff development and progress tracking.
- Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
- Fostered a positive work environment, increased employee morale and job satisfaction.
- Orchestrated events to enhance brand visibility.
- Managed daily operations to ensure smooth running of the business.
- Ensured compliance with regulatory standards for safe and ethical trading practices.
- Utilised social media platforms for effective brand promotion and customer engagement.
- Oversaw inventory management, preventing stock shortages or overages.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Managed crisis situations with strategic planning.
Sales and marketing assistant
Salisbury City Council
Salisbury, Wiltshire
05.2016 - 12.2016
- Fostered customer loyalty with top-notch service and follow-ups.
- Crafted persuasive email marketing campaigns for lead generation.
- Implemented social media strategies, thus increasing online engagement.
- Handled inbound calls professionally, resolving customer queries efficiently.
- Assisted in creating promotional materials enhancing brand image.
Sales and marketing assistant
Caterbox
Winchester, Hampshire
02.2016 - 05.2016
- Fostered customer loyalty with top-notch service and follow-ups.
- Implemented social media strategies, thus increasing online engagement.
- Maintained a comprehensive database of potential leads for future business opportunities.
- Liaised with clients to nurture long-lasting relationships.
- Managed CRM system effectively, ensuring up-to-date client information.
- Handled inbound calls professionally, resolving customer queries efficiently.
Education
Bachelor of Arts - Fashion and Textile Design- Specialising in Printed Textiles,
University of Southampton
Southampton 09.2011 - 07.2014
Skills
- Recruitment and retention strategy
- Customer relationship management
- Staff performance evaluation
- Market trend analysis
- Resilience under pressure
- Organisational structuring
- Computer literacy
Accomplishments
2022 Housewares Award - Best Independent Retailer
2022 Housewares Award - Cookshop of the year
References
References available upon request.
Timeline
Managing director
Dinghams Ltd
01.2017 - 03.2025
Sales and marketing assistant
Salisbury City Council
05.2016 - 12.2016
Sales and marketing assistant
Caterbox
02.2016 - 05.2016
Bachelor of Arts - Fashion and Textile Design- Specialising in Printed Textiles,
University of Southampton
09.2011 - 07.2014
Similar Profiles
MUHAMMAD UZAIR KHANMUHAMMAD UZAIR KHAN
Operation executive at MedznMore Private LimitedOperation executive at MedznMore Private Limited
Maia BarakovaMaia Barakova
Concierge Officer at EFI Group (Fashion Retail Academy and London College of Beauty Therapy)Concierge Officer at EFI Group (Fashion Retail Academy and London College of Beauty Therapy)
Samuel GebrehiwotSamuel Gebrehiwot
Student and Academic Administrator at The Engineering & Design Institute LondonStudent and Academic Administrator at The Engineering & Design Institute London
Gary MaresGary Mares
Non-executive Director / Joint Managing Director / Managing Director at Rio Dorado LimitedNon-executive Director / Joint Managing Director / Managing Director at Rio Dorado Limited
Janice GanJanice Gan
Executive Administrative Assistant to Managing Director (Commercial) and Managing Director (Finance) at Haribo Asia Pacific Pte LtdExecutive Administrative Assistant to Managing Director (Commercial) and Managing Director (Finance) at Haribo Asia Pacific Pte Ltd