Beauty Sandra Igene

Currently undergoing work experience with Tiege Consult which is voluntary and unpaid

• Building digital platform for employee to eliminate current manual process
• Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns.
• Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
  Virtualised or graphically visualised system operations to identify areas for improvement
• Navigated multiple application-specific interfaces to carry out analysis.
  Facilitated cross-functional meetings to drive cohesive decision-making processes across departments.
• Managed high-level project plans for successful implementation of technological advances.
• Formulated long-term strategic roadmaps by reflecting changes in market conditions and company objectives.
• Successfully completed complex projects whilst adhering to strict timelines and budgets.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Completed duties to deliver on targets with accuracy and efficiency.
• Improved efficiency and productivity by acquiring new skills.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Modified current systems to enhance workflows and meet new needs.
• Leadership: Managed day-to-day operations of store, ensuring team consistently delivered exceptional service while maintaining operational efficiency and achieving key performance indicators (KPIs)
• Top-Performing Store: Contributed significantly to store’s success, helping it become highest-performing location in both region and UK, while consistently being recognized as top individual performer with multiple regional awards in 2023/2034
• Customer Issue Resolution: Demonstrated exceptional problem-solving skills by addressing customer concerns with professionalism and empathy, ensuring swift resolution and maintaining customer loyalty
• Delivered exceptional staff performance through training and mentoring of 10 employees.
• Process Improvement: Continuously evaluated sales and service processes, identifying areas for improvement and implementing strategies to increase revenue opportunities and streamline operations
• Team Management: Led team of 10 staff members, driving performance through motivational leadership and team-centric strategies that consistently exceeded sales targets.
• Performance Management: Conducted regular performance reviews with direct reports, providing constructive feedback and actionable development plans to drive continuous improvement.
• Team Leadership & Productivity: Fostered collaborative, high-performance environment by addressing productivity issues and motivating team to consistently meet and exceed sales targets.
• Conducted periodic performance reviews for direct reports.
• Aligned commercial operations with company objectives for overall progress.

• Ensuring that company policies are adhered to by members of staff
• Maintaining and managing stock using relevant systems, making sure to record data accurately
• Retain customer information and contribute to overall improvement of campaigns/accounts
• Achieve call handling targets and standards
• Liaising with customers to deal with their queries or any technical problems may have with their devices
• Achieved individual KIPs and contributed to store success
• Was awarded Top Performance award across region in 2022, 2023, 2024

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Generating pure revenue for company through Tech service render to customer
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.

• Cashing up responsibility and closing of store after trade
• Responsible for POS change based on company needs and demand
• Enhanced new business acquisition through strategic networking and lead generation.
• Educated customers on warranties and return policies for transparency.
• Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
• Assisted in stock taking for accurate inventory management.
• Suggested suitable products to customers for enhanced shopping experience.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Maintained quality assurance standards for all products and services.

• Representative of Labara-Mobile at major external company events such as African Talk Show and West Africa Channels
• Organise joint sales calls with current customers and external vendors
• Organise and lead roadshows where engage with potential customers about products
• Liaise with other members of Labara-Mobile team in other locations to complete sales transactions

• Took minutes and thorough notes in meetings for distribution.
• Organised documentation and creatives to prepare for publication.
• Streamlined processes with proactive problem-solving abilities.
• Prepared regular reports on expenses and office budgets.
• Handled diary management for smooth-running administration processes.
• Coordinated travel arrangements for staff members leading to hassle-free business trips.
• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
• Monitored office inventory supplies, re-ordering for service provisions.
• Offered excellent customer service to colleagues and external representatives, maintaining company reputation.