Hi, I’m
Beatriz Valentini Oliveira
London
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
years of professional experience
1
year of post-secondary education
Work history
Elevate agencyLondon, City of London
Events
2024.01 - Current (2 education.years_Label & 5 education.months_Label)
Job overview
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Brought positive can-do attitude and passion for customer service to solve service issues.
- Offered professional, friendly service at all times to maximise customer comfort and enjoyment.
Decathlon UKGrays
Sport Advisor
2023.01 - 2024.01 (1 education.year_Label)
Job overview
- Giving technical advice to customers, ensuring all customers are satisfied with their product choices, and always providing high customer service standards
Copacabana Hairdresser SalonLondon
Beautician (part-time)
2021.08 - 2022.12 (1 education.year_Label & 4 education.months_Label)
Job overview
- Attending my clients twice a week with eyelash and eyebrow treatments, providing beauty kin analysis, and advising customers about their skin
San Carlo Restaurant GroupLondon
Waitress (part-time)
2021.06 - 2022.04 (10 education.months_Label)
Job overview
- Greeting customers and presenting menus, making suggestions based on their preferences, and taking and serving food and drink orders
BeautySpaceSarandi
Beautician (Self-employed)
2021.01 - 2021.06 (5 education.months_Label)
Job overview
- During my six-month holiday in Brazil, I studied a few courses and opened my own business (eyebrows and eyelashes) over there
- Providing beauty kin analysis and advising customers about their skin
AmazonTilbury
Warehouse Operative
2020.03 - 2020.12 (9 education.months_Label)
Job overview
- Taking delivery of goods and signing the delivery notes, checking for missing or damaged items, stacking goods in the correct place, and keeping records up to date
Coco di MamaLondon
Team Leader Supervisor
2019.04 - 2020.03 (11 education.months_Label)
Job overview
- Training new team members, supporting, managing, and developing team members, managing projects, planning, and monitoring
Contibem Escritorio de ContabilidadeSarandi
Administrative Assistant
2014.12 - 2019.03 (4 education.years_Label & 3 education.months_Label)
Job overview
- Looking after human resources, registering clients and new employees on the system, issuing Debt Clearance Certificates, confidential document control, arranging meetings for management and clients, answering phones and directing calls, and assisting the team with opening and closing new business accounts
Education
Anglia Ruskin UniversityLondon
Health and Social Care
2024.01
Grays Community College
Counselling Level 1
2023.06 - 2024.02 (8 education.months_Label)
Skills
- Customer Service
- Cash handling
- Attention to Detail
- Guest and client satisfaction
- Community activities
- Health and safety standards
- Trained in food safety guidelines
- Activity leadership
- Problem-solving
- Communication skills
Timeline
Anglia Ruskin University
Health and Social Care
2024.01
Events
Elevate agency
2024.01 - Current (2 education.years_Label & 5 education.months_Label)
Grays Community College
Counselling Level 1
2023.06 - 2024.02 (8 education.months_Label)
Sport Advisor
Decathlon UK
2023.01 - 2024.01 (1 education.year_Label)
Beautician (part-time)
Copacabana Hairdresser Salon
2021.08 - 2022.12 (1 education.year_Label & 4 education.months_Label)
Waitress (part-time)
San Carlo Restaurant Group
2021.06 - 2022.04 (10 education.months_Label)
Beautician (Self-employed)
BeautySpace
2021.01 - 2021.06 (5 education.months_Label)
Warehouse Operative
Amazon
2020.03 - 2020.12 (9 education.months_Label)
Team Leader Supervisor
Coco di Mama
2019.04 - 2020.03 (11 education.months_Label)
Administrative Assistant
Contibem Escritorio de Contabilidade
2014.12 - 2019.03 (4 education.years_Label & 3 education.months_Label)