Beatriz Sousa
Service Desk Analyst
Elgin,MRY
Summary
I can demonstrate commitment to providing great customer service.
I am an organised person and try to keep my work area as tidy as possible.
A high-energy individual, with the ability to multitask and work well under pressure.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Service Desk Analyst
Capgemini
03.2023 - Current
- Customer service: The ability to interact with customers in a polite, friendly, and professional manner. This skill helps service desk analysts to build rapport with customers, understand their needs, and provide them with satisfactory solutions
- Teamwork and collaboration: Service desk analysts need to work well with other IT staff, such as technicians, engineers, or managers. They need to share information, coordinate tasks, and provide feedback. They also need to collaborate with other departments, such as sales, marketing, or finance, to ensure customer satisfaction and service quality.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Engaged in user support interactions via telephone, chat and email platforms.
Food Runner
Copper Dog
Craigellachie, MRY
09.2021 - 08.2022
- Helped bar staff and wait staff with the improvement of the dining area such as taking the guest orders, taking drinks to their table and serve them their food
- Handled food with sanitation and safety in mind.
Education
Speyside High School, S5 -
Speyside High School
Aberlour 09.2018 - 05.2022
Skills
Works under-pressureCommunication SkillsGood team playerLeadership
Client Relations
Guest Communication
Personal Information
- Date of Birth: 11/19/04
- Nationality: Portuguese
Timeline
Service Desk Analyst
Capgemini
03.2023 - Current
Food Runner
Copper Dog
09.2021 - 08.2022
Speyside High School, S5 -
Speyside High School
09.2018 - 05.2022