Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Beatriz Solis

London

Summary

Detail-oriented translator and proofreader with a Master's in Audiovisual Translation and freelance editing experience. Passionate about literary fiction, seeking an editorial role to leverage strong linguistic skills, research proficiency, and project coordination abilities in a publishing environment.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Senior Customer Service / Sales Executive

Brindisa
London, London
09.2022 - Current
  • Cultivated and maintained strong relationships with clients to ensure sustained business growth
  • Trained staff on best written and verbal client communication practices, improving team-wide consistency.
  • Effectively handled escalated +50 daily customer inquiries and complaints, ensuring prompt resolution and customer satisfaction
  • Collaborated with line managers to oversee day-to-day operations, ensuring team wellbeing and efficiency
  • Wrote and edited internal communications, maintaining consistent tone and clarity.
  • Partnered with Senior Account Managers to oversee and manage high-priority accounts
  • Led Customer Service aspect of Key Accounts POD, ensuring seamless service delivery
  • Participated in KPI meetings, documented minutes, and facilitated effective internal communication of key insights
  • Coordinated with cross-functional teams to ensure accurate and timely order finalization

Retail Shop Assistant

Brindisa
London
10.2020 - 09.2022
  • Accurately processed a variety of payment methods, including cash, credit, and debit transactions
  • Maintained a comprehensive understanding of current promotions and sales strategies to enhance the customer shopping experience
  • Executed end-of-day procedures, including cash drawer reconciliation, completion of closing documentation, and securing the store premises
  • Monitored inventory levels and replenished shelves with new stock throughout the day to maintain product availability

Freelancer Proofreader

Freelance
London
01.2022 - 03.2022
  • Proofread and copyedited client manuscripts, ensuring grammatical accuracy, clarity, and adherence to style guides.
  • Researched contextual and linguistic nuances for translated documents, ensuring cultural and tonal consistency.
  • Collaborated with author to refine content structure and readability.

Education

Master - Audiovisual Translation

ISTRAD
Seville
09.2018 - 03.2020

Bachelor - Translation

University of Salamanca
Salamanca, Spain
09.2013 - 06.2018

Skills

  • Editing and proofreading
  • Translation (Spanish/English)
  • Content Research
  • Problem-solving
  • Communication skills
  • Attention to detail
  • Goal oriented
  • Organisation and time management

Languages

Spanish
Native
English
Fluent
Italian
Elementary

Timeline

Senior Customer Service / Sales Executive

Brindisa
09.2022 - Current

Freelancer Proofreader

Freelance
01.2022 - 03.2022

Retail Shop Assistant

Brindisa
10.2020 - 09.2022

Master - Audiovisual Translation

ISTRAD
09.2018 - 03.2020

Bachelor - Translation

University of Salamanca
09.2013 - 06.2018

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Beatriz Solis