Beatriz Solis
London
Summary
Detail-oriented translator and proofreader with a Master's in Audiovisual Translation and freelance editing experience. Passionate about literary fiction, seeking an editorial role to leverage strong linguistic skills, research proficiency, and project coordination abilities in a publishing environment.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Senior Customer Service / Sales Executive
Brindisa
London, London
2022.09 - Current
- Cultivated and maintained strong relationships with clients to ensure sustained business growth
- Trained staff on best written and verbal client communication practices, improving team-wide consistency.
- Effectively handled escalated +50 daily customer inquiries and complaints, ensuring prompt resolution and customer satisfaction
- Collaborated with line managers to oversee day-to-day operations, ensuring team wellbeing and efficiency
- Wrote and edited internal communications, maintaining consistent tone and clarity.
- Partnered with Senior Account Managers to oversee and manage high-priority accounts
- Led Customer Service aspect of Key Accounts POD, ensuring seamless service delivery
- Participated in KPI meetings, documented minutes, and facilitated effective internal communication of key insights
- Coordinated with cross-functional teams to ensure accurate and timely order finalization
Retail Shop Assistant
Brindisa
London
2020.10 - 2022.09
- Accurately processed a variety of payment methods, including cash, credit, and debit transactions
- Maintained a comprehensive understanding of current promotions and sales strategies to enhance the customer shopping experience
- Executed end-of-day procedures, including cash drawer reconciliation, completion of closing documentation, and securing the store premises
- Monitored inventory levels and replenished shelves with new stock throughout the day to maintain product availability
Freelancer Proofreader
Freelance
London
2022.01 - 2022.03
- Proofread and copyedited client manuscripts, ensuring grammatical accuracy, clarity, and adherence to style guides.
- Researched contextual and linguistic nuances for translated documents, ensuring cultural and tonal consistency.
- Collaborated with author to refine content structure and readability.
Education
Master - Audiovisual Translation
ISTRAD
Seville 2018.09 - 2020.03
Bachelor - Translation
University of Salamanca
Salamanca, Spain 2013.09 - 2018.06
Skills
- Editing and proofreading
- Translation (Spanish/English)
- Content Research
- Problem-solving
- Communication skills
- Attention to detail
- Goal oriented
- Organisation and time management
Languages
Spanish
Native
English
Fluent
Italian
Elementary
Timeline
Senior Customer Service / Sales Executive
Brindisa
2022.09 - Current
Freelancer Proofreader
Freelance
2022.01 - 2022.03
Retail Shop Assistant
Brindisa
2020.10 - 2022.09
Master - Audiovisual Translation
ISTRAD
2018.09 - 2020.03
Bachelor - Translation
University of Salamanca
2013.09 - 2018.06