Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beatriz Fitas

London,barnet

Summary

Adaptable and driven, with solid foundation in customer service and keen eye for aesthetics, coupled with thorough understanding of skin care and beauty treatments. With a recent Bachelors (Hons) in Aesthetics from University College Birmingham, currently working at a Marriott hotel, I am proficient in building strong client relationships and maintaining high standards of hygiene and safety. Aiming to bring creativity and dedication to the role, ensuring exceptional client satisfaction and trans-formative results.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Marriott Hotels
London
09.2024 - Current
  • Responsible for welcoming guests in a friendly and professional manner to a prestigious property.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Mastered the use of specialized computer systems including Opera for
    reservations, payments and room operations.
  • Working on daily reports to check any credit risks.
  • Received consistent weekly mentions from guests for excellent service, both online and in-person, contributing to the hotel’s positive guest experience ratings.

Content creator

Self-Employed
London
11.2020 - Current
  • Developed and implemented strategic content creation focusing on engaging posts, stories, and collaborations with leading brands.
  • Successfully grew an Instagram and Tiktok audience with a significant increase in followers in the past year through creative campaigns and consistent engagement.
  • Collaborated with multiple prominent brands, developing partnerships to create mutually beneficial content.
  • Demonstrated strong digital marketing skills, using analytics to measure engagement and adjust strategies for continued growth.

Bartender

NEC Corporation
Birmingham, West Midlands
11.2021 - 01.2026
  • Worked in a fast-paced, high-volume environment during the busy Christmas holiday season, ensuring exceptional service for all customers.
  • Served a wide range of drinks, including alcoholic and non-alcoholic beverages, while maintaining a professional, friendly demeanor.
  • Managed cash handling, processed transactions, and balanced registers at the end of each shift.
  • Assisted with cleaning, restocking, and performing closing duties to ensure the bar was ready for the next day's operations.

Education

Bachelor of Arts - Aesthetics

University College Birmingham
Birmingham
09.2021 - 07/2024

A-Levels - Health and Social Care

City College Norwich
Norwich
09.2019 - 07/2021

Skills

  • Language fluency
  • Time Management
  • Response to guest queries
  • Responsive attitude
  • Customer Service
  • Bilingual capability
  • Phone etiquette

Languages

English
Native
Portuguese
Fluent

Timeline

Front Desk Associate

Marriott Hotels
09.2024 - Current

Bartender

NEC Corporation
11.2021 - 01.2026

Bachelor of Arts - Aesthetics

University College Birmingham
09.2021 - 07/2024

Content creator

Self-Employed
11.2020 - Current

A-Levels - Health and Social Care

City College Norwich
09.2019 - 07/2021
Beatriz Fitas