Beatriz Fitas
London,barnet
Summary
Adaptable and driven, with solid foundation in customer service and keen eye for aesthetics, coupled with thorough understanding of skin care and beauty treatments. With a recent Bachelors (Hons) in Aesthetics from University College Birmingham, currently working at a Marriott hotel, I am proficient in building strong client relationships and maintaining high standards of hygiene and safety. Aiming to bring creativity and dedication to the role, ensuring exceptional client satisfaction and trans-formative results.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Marriott Hotels
London
09.2024 - Current
- Responsible for welcoming guests in a friendly and professional manner to a prestigious property.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Mastered the use of specialized computer systems including Opera for
reservations, payments and room operations. - Working on daily reports to check any credit risks.
- Received consistent weekly mentions from guests for excellent service, both online and in-person, contributing to the hotel’s positive guest experience ratings.
Content creator
Self-Employed
London
11.2020 - Current
- Developed and implemented strategic content creation focusing on engaging posts, stories, and collaborations with leading brands.
- Successfully grew an Instagram and Tiktok audience with a significant increase in followers in the past year through creative campaigns and consistent engagement.
- Collaborated with multiple prominent brands, developing partnerships to create mutually beneficial content.
- Demonstrated strong digital marketing skills, using analytics to measure engagement and adjust strategies for continued growth.
Bartender
NEC Corporation
Birmingham, West Midlands
11.2021 - 01.2026
- Worked in a fast-paced, high-volume environment during the busy Christmas holiday season, ensuring exceptional service for all customers.
- Served a wide range of drinks, including alcoholic and non-alcoholic beverages, while maintaining a professional, friendly demeanor.
- Managed cash handling, processed transactions, and balanced registers at the end of each shift.
- Assisted with cleaning, restocking, and performing closing duties to ensure the bar was ready for the next day's operations.
Education
Bachelor of Arts - Aesthetics
University College Birmingham
Birmingham 09.2021 - 07/2024
A-Levels - Health and Social Care
City College Norwich
Norwich 09.2019 - 07/2021
Skills
- Language fluency
- Time Management
- Response to guest queries
- Responsive attitude
- Customer Service
- Bilingual capability
- Phone etiquette
Languages
English
Native
Portuguese
Fluent
Timeline
Front Desk Associate
Marriott Hotels
09.2024 - Current
Bartender
NEC Corporation
11.2021 - 01.2026
Bachelor of Arts - Aesthetics
University College Birmingham
09.2021 - 07/2024
Content creator
Self-Employed
11.2020 - Current
A-Levels - Health and Social Care
City College Norwich
09.2019 - 07/2021
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