Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Hi, I’m
Beatriz De Paula
London,England
Summary
Overview
1
Certification
Work history
United Facilities Supportive ServicesLondon, England
MRO Coordinator
12 2023 - Current
Job overview
- Fielded inquires from customers, answered questions and promoted available services.
- Monitored department priorities and coordinated team workflows to meet demand.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Implemented maintenance programme to manage operational efficiencies and reduce downtime.
- Documented daily work performed in company logs and on equipment-specific reports.
United Facilities Supportive ServicesLondon, England
People Operations Coordinator
01 2023 - 12 2023
Job overview
- Provided direction and guidance to internal teams in order to achieve targets.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Strategically scheduled and managed 53+ staff members, maintaining high-performing business operations.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Trained and mentored new employees to maximise team performance.
CRMLondon, England
Projects Coordinator
10 2022 - 01 2023
Job overview
- Enhanced project transparency and accountability with rigorous evaluation and record-keeping.
- Maximised communication and transparency between clients, internal departments and stakeholders.
- Liaised with external vendors to secure necessary resources and services.
The Black Dog PubLondon, England
Hospitality Team Member
02 2021 - 12 2022
Job overview
- Completed housekeeping duties to maintain clean and orderly Front Of House (FOH) spaces.
- Remained flexible to change shift patterns and cover absences with minimal notice.
- Reacted quickly to changing customer needs and shift priorities.
Loco MexicanoLondon, England
Waitress
09 2019 - 02 2021
Job overview
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
AsconcipaSao Paulo, Brazil
Administrative Assistant
03 2017 - 06 2019
Job overview
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Kept and maintained accurate filing system for preservation of office information.
- Assisted managers in compiling and organising materials for meetings.
- Received, sorted and distributed incoming mail.
Education
Birkbeck, University of London
Certificate of Higher Education from Criminology
01/2020 - 01/2021
University overview
Skills
- Knowledge of Plentific
- Multilingual
- Team building
- Project scheduling
- Personnel resource allocation
- First Aid
- Multi-unit operations management
- Adaptive leadership
- Maintenance planning
- Cost reduction and containment
- Health and Safety Compliance
- Multi-site operations
- Resource planning and allocation
Certification
- Unipol Certificate.
- ECDL (European Computer Driving License).
- PCI Essentails.
- Fire Safety Essentials.
Languages
English
Fluent
Portuguese
Native
Timeline
MRO Coordinator
United Facilities Supportive Services
12 2023 - Current
People Operations Coordinator
United Facilities Supportive Services
01 2023 - 12 2023
Projects Coordinator
CRM
10 2022 - 01 2023
Hospitality Team Member
The Black Dog Pub
02 2021 - 12 2022
Waitress
Loco Mexicano
09 2019 - 02 2021
Administrative Assistant
Asconcipa
03 2017 - 06 2019
Birkbeck, University of London
Certificate of Higher Education from Criminology
01/2020 - 01/2021