Centre Manager
JAG Training
London
01.2017 - Current
- Acted as main point of contact for customers, managers, colleagues, and other parties expertly addressing concerns and queries.
- Negotiated with suppliers to achieve cost-effective deals and develop trust relationships.
- Consistently exceeded client expectations, assisting with desired arrangements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new sales.
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Directed team of administrative professionals to meet team needs in fast-paced environment.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable by team members.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Recruited and hired qualified candidates for vacant and new positions.
- Trained employees on best practices and protocol while managing teams to ensure optimal productivity.
- Conducted performance evaluations of office staff to monitor progress and productivity.
- Collected, processed and analysed data produced by report generation.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
- Formulated financial statements to examine revenue.
- Oversaw daily operations to maintain best practices and quality standards.
- Collected data to evaluate analyse information for research projects.
- Managed company data and KPI report generation.
- Contributed in management meetings to develop new initiatives for centre.
