Beatrice Georgian Lazar
Didcot,OXF
Summary
Results-oriented professional with strong leadership and strategic planning skills. Expertise in operational management and team development, proven to enhance business growth and optimize processes. Committed to leveraging these capabilities for impactful contributions in future roles.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
General Manager
Browns Brasserie and Bar Oxford
, Oxfordshire
2024.01 - 2026.03
- Regularly reviewed performance data, driving continuous improvement efforts.
- Built high-performing teams to achieve organisational objectives.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Improved staff retention with robust HR policies and procedures.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Established a positive work environment which promoted staff morale and productivity.
- Defined company direction through careful strategic planning.
- Maintained compliance with industry regulations at all times.
- Fostered a high-performance culture, resulting in increased productivity.
- Increased overall operational efficiency by implementing new management strategies.
- Delivered results under pressure to meet tight deadlines.
- Identified new business opportunities, leading to market expansion.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 42 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Created and led successful business culture focused on performance.
- Reviewed reports from subordinate management to identify areas of opportunity.
Deputy manager
Browns Brasserie and Bar
, Oxfordshire
2021.09 - 2023.01
- Utilised strategic planning to drive business growth.
- Managed daily operations for smooth running of the office.
- Assisted in budget management to control costs effectively.
- Enforced company policies for a safe and productive work environment.- 5/5 NSF inspection and 5 in EHO
- Implemented effective staff training programmes for improved performance.-trauin staff on upselling skills to ensure growth of the bussines
- Collaborated with the manager to achieve organisational goals.
- Facilitated staff meetings, leading to improved collaboration.
- Boosted team morale through effective communication and feedback systems.
- Conducted performance evaluations, enhancing individual employee development.
- Utilised advanced software tools to automate routine tasks, increasing productivity.
- Addressed customer complaints promptly, improving customer satisfaction levels.-4.65 on reputation with a 0.40 complain ratio for 2025 FY
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Designed employee incentives and recognition schemes to achieve team targets.
- Monitored health and safety measures for guaranteed compliance.
Assistant manager
Browns Brasserie and Bar
oxford, oxfordshire
2017.05 - 2021.09
- Increased staff productivity by providing comprehensive training programmes.
- Monitored sales performance regularly adjusting strategies as required.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
Education
public administration -
Alexandru Ioan Cuza
iasi, Romania 2008.10 - 2011.07
Beauty Therapy -
Oxford Cherwell College
Oxford 2013.07 - 2016.07
Skills
- Leadership and team development
- Operations and performance management
- Customer experience
- Commercial awareness
- Sales and profit growth
- Budget and cost control
- Staff training and coaching
- Effective delegation
- Data analysis
- Budget management
Timeline
General Manager
Browns Brasserie and Bar Oxford
2024.01 - 2026.03
Deputy manager
Browns Brasserie and Bar
2021.09 - 2023.01
Assistant manager
Browns Brasserie and Bar
2017.05 - 2021.09
Beauty Therapy -
Oxford Cherwell College
2013.07 - 2016.07
public administration -
Alexandru Ioan Cuza
2008.10 - 2011.07