Beatrice Atieno OKUMU
Ipswich,Suffolk
Summary
Dedicated and compassionate professional with a background in Care Assistance and Customer Service, offering extensive expertise in delivering exceptional care to individuals across diverse age groups and various health and personal needs. Specializes in elderly care and long-term care arrangements, I possess a proven ability to meet reporting requirements, provide high-quality care, and establish robust client relationships.
Known for my respectful and confident demeanour, I excel in addressing inquiries, managing complaints, and facilitating effective communication. A collaborative team player, I thrive in dynamic environments with time-sensitive demands, skillfully managing multiple workloads to ensure optimal outcomes.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Healthcare assistant
Centurae Ltd
Ipswich, Suffolk
11.2023 - Current
- Supporting end-of-life service users as a live-in-carer, focusing on one-to-one care
- Assisting service users with eating and drinking, ensuring nutritional intake and hydration is maintained
- Providing support for mobility, helping service users to move safely and independently
- Supporting service users with personal care, e.g., bathing, dressing, and prompting continence to ensure comfort and dignity
- Adhering to strict professional standards, maintaining the highest level of care and ethical conduct
- Administering medications according to instructions provided by healthcare professionals
- Providing mental and emotional support to vulnerable individuals
- Providing companionship to service users and performing domestic care, such as doing laundry, andcleaning.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Actively developed professional healthcare competencies through regular training.
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
Care Assistant
St. Mary's Albert Hospital
Siaya, Siaya
01.2018 - 01.2023
- Worked with a team of 30 community assistants to deliver exemplary care to patients, including elderly persons and people living with mental illness
- Communicated with patients on health matters and good personal habits.
- Ensured accurate completion of all administration and documentation related to patient care
- Carried out effective personal care including feeding, bathing, and dressing
- Advised senior managers of issues concerning the welfare of patients
- Provided respite and rehabilitative care for service users in need of at-home support.
- Engaged in meaningful conversations with patients, actively listening to and addressing their needs.
Office administrator
Heir Agencies
Nairobi, Nairobi
01.2014 - 01.2017
- Managed staff travel arrangements to identify best available options.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Produced and distributed monthly reports using Excel knowledge.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Guided stationery and office supplies purchasing activities to achieve budgetary targets.
Education
KCSE - O levels
Christian Secondary School
Siaya 01.2002 - 11.2005
Diploma - Social Work and Community Development
Siaya Institute
05.2008 - 11.2011
Microsoft Office Packages -
Redeemed Gospel Church
NairobiSkills
- Elderly care expertise
- Safeguarding policy compliance
- Dementia care
- Infection prevention and control
- Patient rehabilitation
- Data confidentiality
- Moving and handling
Certification
Care Certificate
Languages
English
Intermediate
Timeline
Healthcare assistant
Centurae Ltd
11.2023 - Current
Care Assistant
St. Mary's Albert Hospital
01.2018 - 01.2023
Office administrator
Heir Agencies
01.2014 - 01.2017
Diploma - Social Work and Community Development
Siaya Institute
05.2008 - 11.2011
KCSE - O levels
Christian Secondary School
01.2002 - 11.2005
Microsoft Office Packages -
Redeemed Gospel Church
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