Beatrice Ogunnoiki

• Developed a comprehensive business case for the migration to the new CRM, outlining cost savings annually and improved employer productivity by 30%
• Gathered requirements using different elicitation techniques including workshops and interview
• Conducted Gap Analysis to understand the AS IS state of the client storing data and the student learning experience
• Translated finding into UML use case

Achievements: Successfully led the implementation of a CRM system that resulted in a 30% increase in customer satisfaction scores

Customer experience increased by 32% thereby increasing the referral rate by 50%

• Gathered and documented business requirements from stakeholders to ensure project goals were aligned with business needs
• Created process maps to map out the AS-IS process and completed a GAP analysis to identify the TO-BE process
• Assisted in developing project plans, schedules, and budgets to ensure successful project delivery

Achievements: Conducted a data analysis that identified inefficiencies in a business process, leading to a 20% increase in efficiency.

• Gathered requirements and helped with technical designs in terms of user interface
• Worked closely with the Product Owner to break down Epics into User stories
• Full participation in Scrum meetings, Daily Scrums, Sprint Planning, Review and Retrospective
• Created wireframe/Phototyping
• Created and refine user stories with acceptance criteria

Achievements: Successfully monitored risks and provided key information to senior stakeholders using the AS IS & To BE Analysis, thus getting the department funding to successfully implement a new system that reduced loading times, to increase productivity

Created new employee journey maps for existing and new system

• Conducted interviews with key business users to collect information on business processes and user requirements clients
• Responsible for requirement gathering from multiple internal and external stakeholders, KPI development and developing user stories for test and trace digital application upgrade development
• Engaged multiple stakeholders in NHS and local Authorities to help develop the IT integration of the application with the salesforce CRM system
• Worked across different teams at the same time to ensure a streamlined and well documented user experience
• Ensured development needs in NHS jobs application are met within expected timeline by working with the stakeholders on the reports, applications, and vacancy elements of the new website application

Achievements: Improved stakeholder satisfaction by 40% through effective communication and collaboration

Conducted post-project evaluations that improved future projects and increased overall project success rates by 15%