Hi, I’m
beatrice crisan
Devon
Summary
ABOUT ME Proactive, reliable and highly professional team player, with 8+ years of customer relationship management experience and excellent team leadership skills. Currently studying intensively towards taking the next career step in a challenging position in the IT / tech sector
Overview
11
years of professional experience
1
Certification
Work history
requestInformal School of
Job overview
- Software Testing
- Preparing intense for ISTQB - Foundation Level
English
Romanian
LANGUAGE
BEATRICE CRISAN
Student/ Receptionist
Job overview
- Delivered excellent customer service, organisational skills, and sales skills to maintain a high level of customer satisfaction and revenue generation
- Got involved in the decision-making process, team building, and overall daily leadership of the team
- Ensured prompt resolution of customer complaints and provided solutions to resolve issues efficiently.
CETIFICATIONS
BEATRICE CRISAN
Student/ Receptionist
Leonardo Hotels l Exeter, Kingdo
01.2021 - Current
Job overview
- Managed the team to ensure all departments were ready for service through cost controls, stock monitoring, and rota management
- Delivered excellent customer service and demonstrated strong organizational and sales skills
- Actively involved in decision making, and team building, and provided overall daily leadership to the team
- Ensured prompt resolution of customer complaints.
Leonardo Hotels lExeter
Duty manager/ Night Manger
01.2017 - 01.2020
Job overview
- Test and evaluate the performance of the video discovery technology
- Moderate videos to ensure relevance and quality
- Filter and organize videos into different categories
- Report and reject irrelevant content
- Provide technical support to users
- Collaborate with the development team to address any issues or bugs
- Developed a test suite for a web application using Mantis, Test Link resulting in a 30% reduction in the number of critical defects
Telus International Europe l Romania
Web moderator
01.2013 - 01.2017
Education
University of Wales Trinity StDavidSwansea
Diploma of Higher Education
06.2025
Skills
- Proficient in manual software testing
- Strong understanding of software
- Development life cycle
- Familiarity with programming
- Languages such as Java Script and
- SQL
- Experience with testing tools like
- TestLink and Mantis
- Ability to write clear and concise test
- Cases and test plans
- Excellent problem-solving and
- Analytical skills
- Strong attention to detail and ability
- To identify and report bugs
- Effectively
- International Managemnt
- University of Wales
- 2022-2025
Languages
English
Advanced
C1
Certification
Cyber
Timeline
Leonardo Hotels l Exeter, Kingdo
01.2021 - Current
Duty manager/ Night Manger
Leonardo Hotels l
01.2017 - 01.2020
Web moderator
Telus International Europe l Romania
01.2013 - 01.2017
requestInformal School of
Student/ Receptionist
English
Romanian
LANGUAGE
BEATRICE CRISAN
Student/ Receptionist
CETIFICATIONS
BEATRICE CRISAN
University of Wales Trinity StDavid
Diploma of Higher Education
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