Beatrice Ansah
Support Worker
London
Summary
Dedicated professional with a strong foundation in healthcare, demonstrating reliability and trustworthiness in all aspects of work. Expertise in dealing with vulnerable clients, maintaining professional boundaries, and ensuring infection control. Skilled in client assessment, basic nursing care, and medication administration, with a comprehensive understanding of health and safety regulations and safeguarding policies. Committed to providing empathetic care while upholding the highest standards of practice.
Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work history
Support Worker
New Dawn Recruitment Agency
London
09.2022 - 08.2025
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Provided companionship during outings contributing to an active social life for clients.
- Assisted with mobility issues enabling easier movement around the home.
- Participated in regular team meetings, enhancing quality of care provided.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Actively listened to client concerns thus creating a comforting environment.
- Supported daily living skills training which increased client self-sufficiency.
- Assisted in maintaining a clean environment for improved client health.
- Encouraged social integration by facilitating community involvement opportunities.
- Prepared nutritious meals that met special dietary needs of clients.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Administered medication according to schedule, promoting optimal health outcomes.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Helped achieve patient independence through guided tasks and activities.
- Assured safety measures were met to prevent falls or accidents.
- Provided transportation for medical appointments, ensuring timely arrival.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Built strong patient relationships through compassionate care and friendly rapport building.
Nursery Nurse
Rhapsody Childcare
London
06.2019 - 08.2022
- Guided positive behaviour amongst children through role-modelling appropriate actions and manners.
- Facilitated early literacy skills by introducing phonics games and reading exercises.
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
- Enhanced children's social development for improved interaction skills through arranging group activities and playdates.
- Organised stimulating outdoor activities that encouraged motor skill development in a fun manner.
- Observed children's behaviour whilst identifying any developmental issues or concerns.
- Promoted hygiene practices by teaching basic grooming habits such as hand-washing before meals.
- Administered first aid when required, ensuring prompt attention to injuries or illnesses.
- Delivered high-quality childcare by maintaining a safe, clean and nurturing environment.
Manager
Synergy Tappers
Accra, Ghana
04.2014 - 12.2018
- Coordinated cross-departmental collaboration for improved workflow.
- Led performance reviews, identified areas for improvement.
- Piloted change management initiatives successfully improving organisational adaptability.
- Identified growth opportunities through comprehensive market research.
- Fostered a positive work environment with regular team-building activities.
Secretary
Education Abroad
Accra, Ghana
05.2009 - 03.2014
- Created a systematic filing system, ease of document retrieval was achieved.
- Provided administrative support for projects; project completion rates improved significantly as a result.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
- Maintained confidential records, safeguarding sensitive corporate information.
- Handled customer inquiries effectively; increased customer satisfaction rates.
Office Assistant
Josh and Co. Mortgage Brokers
London, United Kingdom
01.2005 - 05.2006
- Coordinated staff schedules, ensuring smooth daily operations.
- Organised mail distribution, providing timely communication among employees and clients alike.
- Expedited document processing to enhance office productivity.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Improved office efficiency by organising and managing files.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Maintained office files for reliable reference, including electronic and hard copies.
- Organised and maintain office common areas.
- Greeted guests and clients with warmth and professionalism.
- Responded promptly to telephone enquiries from clients.
- Facilitated smoother meetings by preparing meeting rooms and materials in advance.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
Education
Diploma of Higher Education - Business
Institute of Professional Studies
Accra, Ghana 09.2008 - 07.2010
Diploma of Higher Education - Teaching
National Nursery Trianing School
Accra, Ghana 09.2006 - 06.2008
GCSEs - General Arts
Nifa Secondary School
Accra, Ghana 09.2000 - 07.2002
Bachelor of Business Administration - Human Resourse
Catholic Institute of Business Studies
Accra, Ghana 09.2011 - 07.2015
Skills
- reliable and trustworthy
- resilience in difficult situations
- Dealing with vulnerable clients
- Professional boundaries understanding
- Infection control knowledge
- Empathy for clients
- Client assessment capabilities
- Basic nursing care
- Medication Administration
- Health and Safety regulations
- Safeguarding policies
- Community integration strategies
- Activities planning
- Disability support
- Learning disabilities support
- Respect for diversity
- Safeguarding protocols
Languages
English
Proficient (C2)
Timeline
Support Worker
New Dawn Recruitment Agency
09.2022 - 08.2025
Nursery Nurse
Rhapsody Childcare
06.2019 - 08.2022
Manager
Synergy Tappers
04.2014 - 12.2018
Bachelor of Business Administration - Human Resourse
Catholic Institute of Business Studies
09.2011 - 07.2015
Secretary
Education Abroad
05.2009 - 03.2014
Diploma of Higher Education - Business
Institute of Professional Studies
09.2008 - 07.2010
Diploma of Higher Education - Teaching
National Nursery Trianing School
09.2006 - 06.2008
Office Assistant
Josh and Co. Mortgage Brokers
01.2005 - 05.2006
GCSEs - General Arts
Nifa Secondary School
09.2000 - 07.2002
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