Beata Wojtera
Windsor,Berkshire
Summary
Highly motivated and creative professional with extensive experience in SEO, keyword research, and customer service excellence. Demonstrates exceptional organisational skills, flexibility to change, and a positive attitude. Proven track record in inventory management, deep-clean techniques, and hotel cleaning. Committed to maintaining high standards of professionalism, cultural sensitivity, and respect for client privacy. Adept at communication and dedicated to achieving excellence through attention to detail and tactful diplomacy.
Diligent cleaning team member familiar with practices and procedures for professional domestic housekeeping service. Careful to follow processes and complete quality work.
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work history
Content writer
What Digital International
Peel, Isle of Man
06.2024 - 01.2025
- Collaborated with the editorial team to develop creative article ideas
- Collaborated with graphic designers to produce visually appealing infographics.
- Improved SEO rankings with the integration of target keywords in blog posts and articles.
- Supported social media campaigns by crafting catchy captions and post descriptions.
- Produced engaging headlines to capture the target audience.
- Researched keywords to improve article optimisation and reach.
Data entry clerk
What Digital Holdings Ltd
Windsor, Berkshire
09.2012 - 05.2024
- Maintained accurate data entry by diligently inputting information from various sources.
- Completed routine data verification for error reduction and accuracy improvement.
- Conducted thorough research for comprehensive and accurate data collection.
- Executed daily clerical tasks such as photocopying, scanning and faxing documents for smooth business operations.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Organised, sorted and verified input data against original documents.
- Registered new customer account details in the system.
- Generated weekly and monthly reports for managers.
- Photocopied, scanned and printed relevant data for amanager.
Domestic cleaner
Self Employed
Ascot, Windsor and Maidenhead, Windsor and Maidenhead
06.2006 - 07.2011
- Created a welcoming environment for guests through thorough cleaning and maintenance of the reception area and guest rooms.
- Established hygienic surroundings by regularly disposing of rubbish.
- Upheld the highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.
- Organised supplies inventory to ensure continuous availability of necessary cleaning products and tools.
- Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
- Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
- Improved the visual appeal of rooms by arranging decorative items neatly on shelves and tables.
- Scaled personal growth within the housekeeping industry via regular participation in professional training workshops.
- Protected customers' privacy whilst maintaining the high standard of cleanliness in customer homes.
- Secured a clean environment by washing walls, windows, and mirrors.
- Executed laundry duties including washing, ironing, and folding clothing items for improved client satisfaction.
- Provided excellent customer service through clear communication with clients regarding their specific needs.
- Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
- The enhanced overall appearance of the property by paying close attention to details during each cleaning job done.
- Restocked amenities in customer bathrooms to improve comfort level of guests during their stay.
- Facilitated replacement or repair of damaged items, reinforcing trust between cleaner and client.
- Preserved carpet quality using advanced carpet cleaning techniques.
- Streamlined operational efficiency by creating weekly schedules based on individual room occupancy.
- Maintained cleanliness by regularly dusting and polishing furniture.
- Deep-cleaned bathroom and kitchen areas to produce spotless, hygienic results.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Swept, mopped, waxed and polished floors, delivering a pristine finish.
- Kept well-stocked cleaning supplies to support the smooth running of service.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Changed and laundered linens and made beds to meet established standards.
- Recorded completed work on daily checklists and company logs.
Machine operator
IKON Office Solutions plc
Slough, Berkshire
02.2005 - 11.2005
- Adjusted machine settings to optimise performance.
- Collaborated with team members to meet production deadlines.
- Improved efficiency with routine machine checks and adjustments.
- Monitored gauges and dials, ensuring optimal operation conditions.
- Identified and resolved machine malfunctions for enhanced productivity.
- Implemented safety measures for reduced workplace accidents.
- Conducted quality control checks, maintaining high product standards.
Domestic cleaner
King Edward Hospital
Windsor, Berkshire
12.2004 - 02.2005
- Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
- Established hygienic surroundings by regularly disposing of rubbish.
- Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
- Disposed of chemicals and cleaning agents in an environmentally conscious manner.
- Swept, mopped and vacuumed floors with spotless results.
- Deep-cleaned bathrooms and kitchens to maintain excellent hygiene standards.
House keeper
The Oxford Belfry Hotel
Oxford, Oxfordshire
01.2002 - 12.2004
- Created a welcoming atmosphere by regularly dusting and vacuuming rooms.
- Made beds daily to ensure a neat bedroom area.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Communicated with other staff to determine the best use of resources and guest care.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
Education
Diploma of Higher Education - Marketing
Business High School No 2
Gdansk/Poland 09.1995 - 06.1999
Skills
- Self-motivation
- Creative thinking
- SEO knowledge
- Keyword research
- Customer service excellence
- Inventory management
- SEO experience
- Positive attitude
- Flexibility to changes
- Dependability
- Deep-clean techniques
- Residential cleaning
- Safety orientation
- Communication
- Respectful of privacy
- Respect for client privacy
- Efficient cleaner
- Professionalism
- Hotel cleaning
- Organisational skills
- Cultural sensitivity
- Committed to excellence
- Attention to Detail
- Tact and diplomacy
Languages
Polish
Native
English
Upper intermediate
Timeline
Content writer
What Digital International
06.2024 - 01.2025
Data entry clerk
What Digital Holdings Ltd
09.2012 - 05.2024
Domestic cleaner
Self Employed
06.2006 - 07.2011
Machine operator
IKON Office Solutions plc
02.2005 - 11.2005
Domestic cleaner
King Edward Hospital
12.2004 - 02.2005
House keeper
The Oxford Belfry Hotel
01.2002 - 12.2004
Diploma of Higher Education - Marketing
Business High School No 2
09.1995 - 06.1999
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