Beata Mierkulow
Leicester
Summary
Resourceful Warehouse Operative with strong expertise in assembly production and best warehouse practices. Demonstrates effective stock management and inventory control software proficiency, with substantial experience in picking and packing. Committed to meeting deadlines and enhancing processes to improve operational efficiency. Collaborates effectively within teams to support diverse tasks in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
To Synnex
Magna Park
03.2026 - 05.2026
- Provided exceptional customer support via phone, email, and live chat, addressing queries and resolving issues efficiently.
- Resolved service issues promptly, enhancing customer satisfaction.
- Processed refunds, exchanges, and service requests, ensuring a smooth customer experience.
- Listened to complaints and asked detailed questions to fully understand issues.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
Warehouse Operative
ANTALIS LIMITED
Coalville, LEC
07.2024 - 02.2026
- Packed orders in accordance with customer specifications.
- Assembled and disassembled pallets of merchandise for storage.
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Reorganized warehouse stock according to company standards.
- Operated PPT safely within tight spaces while stacking items onto shelves or racks.
- Sorted cargo before loading and unloading.
Warehouse Operative
BODEN
Leicester
10.2018 - 07.2024
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Picked orders to meet productivity targets.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Sorted and processed cargo into assigned categories before shipping.
- Packed customer furniture, appliances and goods for movement to new locations.
Commercial Cleaner
AIMO
Leicester
06.2023 - 03.2024
- Responded promptly to ad-hoc cleaning requests, demonstrating flexibility and commitment to client satisfaction.
- Completed routine cleaning tasks including dusting, vacuuming, and mopping to uphold workplace aesthetics.
- Adapted cleaning methods to cater to the specific needs of various commercial settings, including offices and retail spaces.
- Removed waste and recyclables from premises, contributing to a cleaner, more sustainable environment.
- Handled sensitive cleaning situations with discretion and professionalism, respecting client confidentiality.
- Followed health and safety guidelines meticulously to prevent accidents during cleaning operations.
- Utilised specialised cleaning equipment and products to achieve optimal results in various environments.
- Cleaned various commercial spaces, including production and manufacturing plants and office spaces.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Operated floor cleaners and buffers.
Customer Service Team Leader
VECTRA
Gdansk
03.2011 - 01.2018
- Led a team of customer service representatives, fostering a supportive and efficient working environment to enhance performance.
- Trained new staff on company policies, product knowledge, and customer service best practices, ensuring high-quality service.
- Conducted regular performance reviews, providing constructive feedback and personal development plans to team members.
- Supervised customer service representatives, assessed performance and organised development plans to diminish process lags.
- Resolved escalated customer complaints by negotiating solutions that satisfied both the customer and the company.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Monitored call and email response times, implementing measures to reduce waiting times and improve customer experience.
- Implemented customer feedback system for real-time responses and adjustments to enhance service delivery.
- Implemented strategies to improve customer satisfaction scores by analysing feedback and addressing areas of concern.
- Prepared and delivered reports on team performance and customer feedback to senior leadership, informing service improvement strategies.
- Analysed customer service metrics to identify trends and areas for improvement, presenting findings to senior management.
- Coordinated with other departments to resolve customer issues, fostering cross-departmental communication and streamlining processes.
- Managed team schedules to guarantee adequate coverage during peak times, optimising resource allocation for better service.
- Automated contact management system to efficiently manage large volume of clients.
- Created order management system for personnel to improve client experience and boost sales efficiency.
- Coached staff on operating procedures to maintain quality services.
- Communicated regularly with team members to maintain clearly defined expectations.
- Handled high-volume telephone calls to address and resolve customer queries.
- Monitored email to promptly collect and respond to complaints.
- Coordinated referrals and escalations to obtain specialised support.
- Proactively identified and solved complex problems impacting operations management and business direction.
Education
Master of Business Administration - Marketing and management
Polytechnics Gdansk
05-2005
Skills
- Customer Engagement
- Communication Skills
- Problem Solving
- Conflict Resolution
- Product Knowledge
- Quality Control
- Stock Management
- Stock Ordering
- Warehouse Operations
- Warehouse management
- Warehouse organisation
- Warehouse Customer Engagement
- Team Player
Custom
- PPT
- Basketball
- Yoga
Timeline
Customer Support Specialist
To Synnex
03.2026 - 05.2026
Warehouse Operative
ANTALIS LIMITED
07.2024 - 02.2026
Commercial Cleaner
AIMO
06.2023 - 03.2024
Warehouse Operative
BODEN
10.2018 - 07.2024
Customer Service Team Leader
VECTRA
03.2011 - 01.2018
Master of Business Administration - Marketing and management
Polytechnics Gdansk