Summary
Overview
Work History
Education
Skills
Custom
Accomplishments
Timeline
Generic

BEATA KUS

Woolwich

Summary

Dedicated professional with extensive experience working with vulnerable individuals, demonstrating exceptional observation skills and attention to detail. Adept at building strong relationships and effectively communicating with people from diverse backgrounds and levels. Proven ability to perform under pressure, consistently meet deadlines, and deliver high-quality outcomes. Committed to leveraging expertise in supporting vulnerable individuals while maintaining a focus on precision and care.

Overview

27
27
years of professional experience

Work History

Service Manager

Index Care Ltd
London
10.2021 - 02.2025
  • Provided care and support for clients with learning disabilities, autism , mental health issues and behaviours of concern in two Supporting Housing settings.
  • Coordinated staff development training to improve overall service
  • Built positive working relationships with families, local authority departments, and other external organisations.
  • Fostered strong relationships with clients through excellent customer service skills.
  • Ensured compliance with regulatory standards for safe and ethical practice.
  • Coordinated with external auditors during annual audits to provide necessary information and explanations.
  • Effectively mentored and supervised staff to assure positive outcomes

Team Leader

Outlook Care
London, England
03.2013 - 09.2021
  • Provided high quality person- centred support and care for 9 individuals with learning disabilities , complex needs
  • Managed 18 Supported Housing employees by coordinating recruitment, training, supervision, and team development
  • Overseeing and guiding staff to deliver person-centred support across health, employment and education needs
  • Identified and enforced safeguarding measures consistently
  • Effectively monitored financial income and expenditure, managing budget
  • Ensured service compliance with health and safety risk management protocols
  • Prepared and evidenced good working practice for CQC, internal and external audits
  • Collaborated with professionals and families to achieve outcomes
  • Promoted open communication to enhance positive work culture
  • Oversaw daily tasks to optimise team efficiency

Parents Governor (Volunteer )

Mulgrave Primary School
01.2016 - 12.2018
  • Attended meetings , involved in decision making of school
  • Developed vision and strategy for school
  • Responsible for health and safety , finance , carried out audits within school settings

Agency worker

Chalkfarm Recruitment Agency
01.2013 - 03.2013
  • Provided high standard of care and support for children with disabilities , behaviours of concern at Haven Respite Center.
  • Actively involved in planning and directing children activities

Team Leader

Look Ahead Housing and Care
01.2009 - 01.2012
  • Managed team providing assistance for 22 clients' community-based independent living
  • Coordinated daily tasks to ensure smooth team workflow
  • Handled administrative tasks efficiently , created individual Support Plans and Risk Assessments
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Outreach Support Worker

Look Ahead Housing and Care
01.2006 - 01.2009
  • Provided support for customers with mild learning disabilities, physical disabilities, and mental health issues to maintain their tenancies, access health services, employment, and education
  • Joint working with other professionals , advocated on behalf of the customers

Support Worker

Look Ahead Housing and Care/ Personal and Care Bank
01.2003 - 01.2006
  • Supported vulnerable adults with personal care, key working, support planning and risk management, promoting and developing independent living skills, emotional support, social inclusion

Volunteer

Independent Living Alternatives / SHAD Haringey
01.2000 - 01.2002
  • Personal care, house chores, shopping, socialising, escorting to the community and to health appointments

Au-pair

Family Southwest London
10.1999 - 06.2000


  • Encouraged social interaction with age-appropriate activities
  • Assisted in light housework and laundry to reduce parents' workload.
  • Safely transported child to and from school, events and activities, maintaining adherence to schedules

Assistant Accountant (Civil Servant)

01.1998 - 12.1999
  • Dealing with Council Tax, Land Registration and Tax, Commercial Tax, Vehicle Registration and Tax, Cabel Television Accountancy

Education

Level 5 Diploma - Health And Social Care Managment

Ofqual
London
01/2018 - 05/2019

Level 3 Diploma -

City And Guilds
London
05.2009

Some College (No Degree) -

County Goverment Office
Bekescsaba
06.1998

Accountancy Clerk -

Finance High School
Bekescsaba
05.1998

A Levels -

Petofi Sandor Gimnazium
Mezobereny
06.1996

Skills

  • Relating to and communicating with people from all backgrounds and levels
  • Ability to work under pressure
  • Meeting deadlines
  • Excellent observation skills
  • Attention to detail
  • Extensive knowledge and working practice with vulnerable people

Custom

Available on request

Accomplishments

Unsung Hero Staff Award Look Ahead Housing and Care 2009

Outlook Care Staff Recognition Award for outstanding contribution to the organisation

Timeline

Service Manager

Index Care Ltd
10.2021 - 02.2025

Parents Governor (Volunteer )

Mulgrave Primary School
01.2016 - 12.2018

Team Leader

Outlook Care
03.2013 - 09.2021

Agency worker

Chalkfarm Recruitment Agency
01.2013 - 03.2013

Team Leader

Look Ahead Housing and Care
01.2009 - 01.2012

Outreach Support Worker

Look Ahead Housing and Care
01.2006 - 01.2009

Support Worker

Look Ahead Housing and Care/ Personal and Care Bank
01.2003 - 01.2006

Volunteer

Independent Living Alternatives / SHAD Haringey
01.2000 - 01.2002

Au-pair

Family Southwest London
10.1999 - 06.2000

Assistant Accountant (Civil Servant)

01.1998 - 12.1999

Level 5 Diploma - Health And Social Care Managment

Ofqual
01/2018 - 05/2019

Level 3 Diploma -

City And Guilds

Some College (No Degree) -

County Goverment Office

Accountancy Clerk -

Finance High School

A Levels -

Petofi Sandor Gimnazium

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